News tagged with service provider

A problem shared can be a problem doubled

Customers perceive one and the same service problem very differently, depending on whether they are affected as individuals or in a group. Service failures that affect a group of customers cause them to be more annoyed with ...

dateFeb 22, 2017 in Economics & Business
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Network traffic anomaly detection

"Diagnosing unusual events (called "anomalies") in a large-scale network like Internet Service Providers and enterprise networks is critical and challenging for both network operators and end users," explain Hiroyuki Kasai ...

dateDec 27, 2016 in Computer Sciences
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