Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

Study finds an unexpected upside to imposter syndrome

Even many successful people harbor what is commonly called impostor syndrome, a sense of being secretly unworthy and not as capable as others think. First posited by psychologists in 1978, it is often assumed to be a debilitating ...

How does perennial grassland cover affect duck nest survival?

Efforts related to the management of breeding ducks in North America have often focused on developing and implementing practices that promote the survival of nests. Although it's thought that increasing perennial grassland ...

Determining outcomes of on-farm best practices

Baking a cake from scratch has more variables than baking one from a boxed mix. Though one can debate why—and when—cake mixes were developed, they are popular, and produce a uniform product. (They were really patented ...

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