Entitlement-minded workers more likely to claim bosses mistreat them, new study shows

Sep 17, 2013

Employees who have a sense of unjustified entitlement are more likely to say that their bosses are abusive and mistreat them than their less entitlement-minded coworkers, according to new research from the University of New Hampshire.

The research was conducted by Paul Harvey, associate professor of at UNH, and his research colleagues Kenneth Harris from Indiana University Southeast, William Gillis from the University of South Alabama, and Mark Martinko from the University of Queensland. It is presented in The Leadership Quarterly journal in the forthcoming article "Abusive Supervision and the Entitled Employee."

The researchers found that who had higher levels of entitlement were more likely to claim their managers were abusive. The researchers also found that when they compared the responses of employees supervised by the same manager, entitled employees were more likely to report higher levels of abuse from their managers, even when their less-entitled coworkers did not.

People who exhibit "psychological entitlement" have unjustified positive self-perceptions and are reluctant to accept criticism that would undermine their rosy views of themselves, Harvey said. They can be selfish, narcissistic and believe that they deserve many more rewards and much more praise for their work than are warranted by their performance.

Harvey and his co-authors conducted two surveys for this research. The first queried 396 full-time employees about who, on average, had been with their company for seven years. The second survey asked the same questions as the first survey, but included additional questions for a coworker of each respondent. The second survey resulted in data on 81 pairs of employees and who had the same supervisor and who worked together for an average of about 21 hours a week.

Inaccurate perceptions of supervisory abuse fueled by a sense of entitlement by employees can be a significant problem for managers, Harvey explains. "These managers might find that any critical feedback or unpopular decisions are met with heightened abuse perceptions, impairing their ability to conduct these difficult, but occasionally necessary, aspects of their jobs," he said.

And the potential for entitlement-minded employees to take retaliatory action against a supervisor "might pose a threat to the careers and livelihoods of managers if it provokes abusive behaviors or causes employees to view legitimate managerial behaviors, such as giving constructive negative feedback, as abusive," Harvey said.

"The adage 'perception is reality' may apply in that entitled employees who believe they are abused by supervisors, accurately or inaccurately, will likely respond in negative psychological and behavioral ways," Harvey said. "For this reason, eliminating abusive behaviors by supervisors might not completely eliminate the perception of abuse or the associated emotions and stress that can motivate retaliation by employees."

Explore further: LEGO bricks build better mathematicians

add to favorites email to friend print save as pdf

Related Stories

Coping with abuse in the work place

Jan 04, 2012

Confronting an abusive boss is easier said than done: employees coping with the stress of abusive treatment prefer to avoid direct communication even though it would be the most effective tactic in terms of emotional well-being. ...

Your abusive boss may not be good for your marriage: study

Nov 28, 2011

Having an abusive boss not only causes problems at work but can lead to strained relationships at home, according to a Baylor University study published online in journal, Personnel Psychology. The study found that stress ...

Exercise has charms to soothe a savage boss

Jan 24, 2012

lying, making fun of you in public and generally putting you down, he or she may benefit from some exercise, according to a new study by James Burton from Northern Illinois University in the US and his team. Their work shows ...

Devising performance agreements together improves work

Sep 10, 2012

Employees can improve their performance at work by agreeing on performance indicators in consultation with their managers. Research carried out by PhD student Bianca Groen at the University of Twente shows that both employees ...

Recommended for you

User comments : 4

Adjust slider to filter visible comments by rank

Display comments: newest first

VENDItardE
1.3 / 5 (12) Sep 17, 2013
Welllll..................DUH!
dtxx
1.4 / 5 (11) Sep 17, 2013
Welllll..................DUH!


Yeah no shit huh? I heard they're working on ground breaking research to determine if highly spoiled kids are more likely to throw a tantrum.
kochevnik
1.8 / 5 (5) Sep 17, 2013
In related news the poorest 5% of white women who voted for McCain have seen their life expectancy drop 5 years since 2008. Another win for Darwin
Ferky
1 / 5 (9) Sep 18, 2013
Hey now, that's not fair. I wanted to be the first to throw a sarcastic "duh" comment, and now you've ruined it! Oh, well, it should only be another twenty minutes or so before the next social scientist comes up with something stupid we can all mock. I'll get you then!

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.