One firm's loss is another's gain

Good news for savvy businesses: Customers who walk through your doors unhappy with another firm's service can be won back with simple gestures of goodwill.

Good cause + moderate discount = more sales

Many businesses now offer customers the opportunity to make charitable donations to good causes along with their purchases, but does this really encourage the customer to buy more? According to a new study in the Journal ...

Video: Why some people just don't like music

For many people, enjoying music results in noticeable physical reactions – sweaty palms or a shiver down the spine. Music can cause the release of dopamine in your body, which provides a feeling of immense pleasure and ...

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