Rude Uber riders could be booted from the app

Uber is putting riders on notice they may be booted from the service for rude behavior
Uber is putting riders on notice they may be booted from the service for rude behavior

Uber riders prone to rude behavior such as leaving trash or urging drivers to speed may be booted from the app under a policy change that took effect here Wednesday.

Uber riders in the US and Canada who have been consistently rated poorly by drivers will soon begin getting notices that they are at risk of losing access to the service.

The was rolled out in Australia and New Zealand last year, and recently in India, according to Uber. It is to be expanded to other Uber markets, with timing to be determined.

"Respect is a two-way street, and so is accountability," Uber head of safety brand and initiatives Kate Parker said in an online post.

"While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it's the right thing to do."

Riders at risk of being left at the curb by Uber will receive tips on how to improve their ratings, with suggestions such as being polite; not leaving behind messes, and refraining from asking drivers to break traffic laws.

Uber have long been expected to remain above minimum thresholds in average ratings by passengers, and now riders are being called on to be similarly well-behaved.

"We're launching a campaign to educate the entire Uber community about these guidelines," Parker said.


Explore further

Uber riders can buy transit tickets on app for Denver

© 2019 AFP

Citation: Rude Uber riders could be booted from the app (2019, May 29) retrieved 21 August 2019 from https://phys.org/news/2019-05-rude-uber-riders-booted-app.html
This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only.
10 shares

Feedback to editors

User comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more