Parcel delivery companies failed to keep customers satisfied during lockdown, with a "remarkable" decline in their service rating, according to new research.
Economics & Business
Sep 2, 2021
0
2
Outsourcing routine tasks, like payroll, customer service, and accounting, offers well-known benefits to businesses and contributes to an economy in which entrepreneurial vendors can support industry and expand employment. ...
Economics & Business
Mar 25, 2021
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4
With the popularity of online shopping, it's no secret brick-and-mortar stores are fighting to stay relevant. Waiting area entertainment is one way they are standing out, because no one likes to wait. New research in the ...
Economics & Business
Dec 13, 2019
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2
Chatbots, which use artificial intelligence to simulate human conversation through voice commands or text chats, incur almost zero marginal costs and can outsell some human employees by four times, so why aren't they used ...
Economics & Business
Sep 23, 2019
2
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Shares of AT&T slid Wednesday as the wireless and entertainment company reported that its TV customer losses continued in the first quarter.
Business
Apr 24, 2019
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7
T-Mobile is getting rid of that robotic voice on its customer service lines, the company announced Wednesday.
Telecom
Aug 17, 2018
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5
The former chairman and CEO of Equifax says the challenge of responding to the concerns of tens of millions of consumers in the wake of a massive data breach proved overwhelming, and regrettably, his company made mistakes.
Security
Oct 3, 2017
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3
Hitachi today announced the development of active-learning dialogue-data based AI technology to enable EMIEW3, Hitachi's human symbiotic service robot to spontaneously "learn" how to respond to questions that it could not ...
Robotics
Oct 2, 2017
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17
Dutch giant Royal Philips announced plan Thursday to build a health technology center in Tennessee that officials expect will create more than 800 jobs in the Nashville area over the next two years.
Business
Aug 24, 2017
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3
Specialized "competency-based" cabin service training for airline flight attendants seems to improve customer satisfaction levels, according to a study in the July 2017 edition of the double-blind, peer-reviewed Journal of ...
Economics & Business
Jul 5, 2017
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