A U.S. judge has ruled that Google Inc. must comply with the FBI's warrantless demands for customer data, rejecting the company's argument that the government's practice of issuing such requests to telecommunication companies, ...
Internet
Jun 1, 2013
38
1
People from underrepresented ethnic and racial groups tend to rate poor customer service less negatively than white people do, according to new peer-reviewed research we co-authored.
Social Sciences
May 9, 2023
0
9
Chatbots, which use artificial intelligence to simulate human conversation through voice commands or text chats, incur almost zero marginal costs and can outsell some human employees by four times, so why aren't they used ...
Economics & Business
Sep 23, 2019
2
176
Cost reductions are high on the agenda in many firms. Cost reductions often result in manning reductions and fewer employees. Customer service is a labour intensive function, and is therefore very likely to be affected by ...
Other
Mar 26, 2009
1
0
Walmart Inc, the country's largest private employer, is using virtual reality headsets to test which employees have the aptitude for middle management positions.
Hi Tech & Innovation
Jul 8, 2019
0
0
She can smile, she can sing and this robot receptionist who started work in Tokyo on Monday never gets bored of welcoming customers to her upmarket shop.
Robotics
Apr 20, 2015
3
58
Tying company values such as honesty and respect into employee awards and job evaluations is being championed by public relations, marketing and human resources departments in some prominent companies, a Baylor University ...
Economics & Business
Aug 17, 2016
0
6
After Amazon announced plans last week for a day of online retail discounts July 15 comparable to Black Friday, Wal-Mart is launching a rival sale online the same day. Who will win the e-commerce battle? Winning is a matter ...
Economics & Business
Jul 14, 2015
1
185
The robots are coming. Lowe's is testing whether new bots on wheels can improve its customer service, like helping a shopper find a match for something as simple as a nail.
Robotics
Oct 28, 2014
2
0
Canada's high court on Friday ruled that Hollywood studios and other copyright holders must pay internet service providers to chase down Canadians suspected of illegally downloading movies or other online content.
Internet
Sep 15, 2018
1
51
