Online retail titan Amazon announced Thursday it is expanding sales of its Kindle tablet computers to "over 170 countries and territories around the world," and its Appstore in nearly 200 countries.
Consumer & Gadgets
May 23, 2013
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(AP) -- Taking a cue from Amazon.com, Sun Microsystems Inc. plans to launch its own "public cloud" service, which will let everyone from big-time corporations to dorm-room entrepreneurs run their businesses on Sun's computers ...
Software
Mar 18, 2009
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IBM today introduced Watson Virtual Agent, a cognitive conversational technology that allows businesses to simply build and deploy conversational agents. These agents, or "bots," have emerged as businesses look to improve ...
Hardware
Oct 26, 2016
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Amazon is refreshing its lineup of tablet computers with new devices called Kindle Fire HDX, which are significantly faster and lighter than the previous generation.
Consumer & Gadgets
Sep 25, 2013
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Customers care more about their past experiences with service firms when the economy is doing well, according to a research team from the J. Mack Robinson College of Business at Georgia State University.
Economics & Business
Sep 24, 2014
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Online customer service agents who use emoticons and who are fast typists may have a better chance of putting smiles on their customers' faces during business-related text chats, according to researchers.
Economics & Business
May 21, 2015
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18
Californians sweltering in the West's lengthening heat wave were asked to reduce air conditioning and cut other electricity use again during critical hours Friday and again Saturday to prevent stress on the state's electrical ...
Environment
Sep 3, 2022
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Whether they're dealing with impatient diners at a restaurant, handling returns at a clothing store or appeasing angry consumers at a call centre, anyone working in the service industry will tell you: it's a tough gig.
Economics & Business
Dec 4, 2019
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1
To buy, or not to buy? That is the question for the more than 5 million annual visitors to New York's wineries. Cornell University researchers found that customer service is the most important factor in boosting tasting room ...
Other
Mar 7, 2014
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1
Sprint says it's eliminating about 800 customer service jobs because fewer people are calling its centers. With growth in other parts of the business, Sprint says it expects the company's work force to remain at about 40,000.
Business
Aug 27, 2013
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