A new study led by two Florida State University marketing professors finds that some frontline service employees who are rewarded for hikes in customer loyalty and satisfaction also may engage in "service sweethearting," ...
Economics & Business
Feb 10, 2012
10
0
Retailers who hope to get a leg up on the competition by opening on Thanksgiving Day are taking the wrong approach, according to a national expert in retail marketing and strategy in the University at Buffalo School of Management.
Economics & Business
Nov 14, 2014
0
0
As many as 30 US banking firms are expected to be targeted in a wave of cyber attacks as part of "a large-scale orchestrated crimeware campaign," a security researcher says.
Internet
Oct 5, 2012
3
0
Researchers from University of Sydney, University of Florida, and Rutgers University published a new paper in the Journal of Marketing that examines the role of serendipity in customer satisfaction and how marketers can provide ...
Economics & Business
May 25, 2021
0
3
Comcast is adding more social media representatives as it tries to work on its reputation for inefficient, unresponsive or just plain rude customer service.
Business
Mar 24, 2015
3
31
IBM announced a new service today which uses advanced analytics to match a caller with the optimal customer service representative (CSR) in real-time. IBM has collaborated with specialty insurance provider Assurant Solutions, ...
Software
Mar 18, 2010
0
0
(AP)—Windstream Communications is recovering from a major outage that knocked out long-distance telephone service and blocked toll-free calls to its business customers.
Telecom
Apr 29, 2013
1
0
COVID-19 can spread from asymptomatic but infected people through small aerosol droplets in their exhaled breath. Most studies of the flow of exhaled air have focused on coughing or sneezing, which can send aerosols flying ...
Soft Matter
Feb 23, 2021
2
52
Strength in numbers may not just be a truism for those seeking moral and emotional support, but it also may be an avenue for those seeking customer support. New research shows peer-to-peer problem solving can lessen the need ...
Economics & Business
Jun 25, 2014
0
0
Square came in handy for Camilla Barry in accepting payments at her bed-and-breakfast in the Northern California town of Rumsey - until a guest disputed a room charge in May.
Business
Jan 22, 2014
0
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