Customer service calls can be frustrating for consumers and agents alike. But MIT spinout Cogito believes it can use behavioral analytics to make those experiences less onerous.
Computer Sciences
Jan 20, 2016
0
23
Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...
Social Sciences
Oct 18, 2022
1
5
Have you ever been dissatisfied with a restaurant experience because the customer-service technology you had to use to reserve a table, order your food or pay for the meal wasn't up to par?
Economics & Business
Sep 24, 2015
0
39
A security solution which protects against the most serious threat to online banking customers, responsible for millions in annual losses, is being rolled out across Europe by a Cambridge University spin-out.
Computer Sciences
Apr 18, 2013
2
0
Microsoft said Thursday it received 75,378 law enforcement requests for data in 2012 in the tech giant's first report on the sensitive subject.
Internet
Mar 21, 2013
1
0
Researchers at the University of Southampton have explored how the pandemic has impacted the shopping habits and attitudes of consumers aged 65+ living and shopping in rural communities in the South of England.
Social Sciences
Jan 24, 2022
0
7
You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves ...
Social Sciences
Aug 31, 2012
0
0
Some of the most hated companies in the U.S. are also the most profitable.
Economics & Business
Dec 20, 2019
0
4
Online auction giant eBay announced plans to close a customer service facility in Vancouver which employs some 700 people.
Internet
May 6, 2009
0
0
Comcast is trumpeting its best year for traditional TV services in nearly a decade, even though it continues to lose TV subscribers.
Telecom
Feb 3, 2016
0
99
