In sales and customer service positions, employees with criminal records may stay in their jobs longer and be less likely to leave, according to a study published in the IZA Journal of Labor Policy.
Social Sciences
Sep 11, 2018
0
9
T-Mobile is getting rid of that robotic voice on its customer service lines, the company announced Wednesday.
Telecom
Aug 17, 2018
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5
The adage "there is no 'I' in team" is a handy refrain used to emphasize the importance of teamwork in just about any setting, but new University of Alberta research shows that "I" works best alone when it comes to customer ...
Economics & Business
Jul 18, 2018
0
3
The former chairman and CEO of Equifax says the challenge of responding to the concerns of tens of millions of consumers in the wake of a massive data breach proved overwhelming, and regrettably, his company made mistakes.
Security
Oct 3, 2017
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3
Hitachi today announced the development of active-learning dialogue-data based AI technology to enable EMIEW3, Hitachi's human symbiotic service robot to spontaneously "learn" how to respond to questions that it could not ...
Robotics
Oct 2, 2017
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17
It's so hard to speak to a real person on the phone these days. Almost any time you need to call your bank, doctor or any other service, you'll probably be greeted by an automated service seemingly designed to prevent you ...
Other
Aug 31, 2017
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1
Dutch giant Royal Philips announced plan Thursday to build a health technology center in Tennessee that officials expect will create more than 800 jobs in the Nashville area over the next two years.
Business
Aug 24, 2017
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3
China is tightening control over foreign companies' internet use in a move some worry might disrupt their operations or jeopardize trade secrets as part of a crackdown on technology that allows web surfers to evade Beijing's ...
Internet
Jul 20, 2017
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1
Service workers who face verbal abuse from customers during the workday are more likely to go on unnecessary shopping sprees in the evening, indicates new research co-authored by a Michigan State University business expert.
Economics & Business
Jul 19, 2017
0
5
Specialized "competency-based" cabin service training for airline flight attendants seems to improve customer satisfaction levels, according to a study in the July 2017 edition of the double-blind, peer-reviewed Journal of ...
Economics & Business
Jul 5, 2017
0
4
