Specialized "competency-based" cabin service training for airline flight attendants seems to improve customer satisfaction levels, according to a study in the July 2017 edition of the double-blind, peer-reviewed Journal of ...
Economics & Business
Jul 5, 2017
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4
Streaming service Netflix says it will hire 400 staff for its new Amsterdam-based European customer service headquarters and plans to announce at least six new original European projects before the end of 2017.
Business
May 11, 2017
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4
The cable giant Comcast will start selling cellphone plans called Xfinity Mobile in the coming months, using a network it's leasing from Verizon.
Telecom
Apr 6, 2017
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5
Now that both houses of Congress have voted to block Obama-era broadband privacy rules , what does that mean for you?
Telecom
Mar 29, 2017
1
14
Being conscientious at work has long been linked with career success but new University research shows that going above and beyond the call of duty comes at a cost to personal well-being and family responsibilities.
Economics & Business
Jan 26, 2017
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11
The next time you make a complaint to your cellphone or cable company, don't get personal.
Economics & Business
Dec 12, 2016
0
5
IBM today introduced Watson Virtual Agent, a cognitive conversational technology that allows businesses to simply build and deploy conversational agents. These agents, or "bots," have emerged as businesses look to improve ...
Hardware
Oct 26, 2016
0
8
Tying company values such as honesty and respect into employee awards and job evaluations is being championed by public relations, marketing and human resources departments in some prominent companies, a Baylor University ...
Economics & Business
Aug 17, 2016
0
6
Did you hear the one about the cable company that's actually improving customer service? The punchline: Comcast and its rivals say it's no joke.
Telecom
Jul 27, 2016
0
6
Twitter has its eyes on Japan, with its 35 million users, to make money from companies eager to use Twitter data to research retail trends, manage inventory and improve customer service.
Internet
Apr 21, 2016
0
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