"Just thinking about it makes me break out into hives" reported one man in his 60's. A woman in her 30's said she does everything she can to avoid it, including pretending she doesn't speak English. A woman in her 20's said ...
Other
Apr 7, 2016
1
22
Comcast is trumpeting its best year for traditional TV services in nearly a decade, even though it continues to lose TV subscribers.
Telecom
Feb 3, 2016
0
99
Customer service calls can be frustrating for consumers and agents alike. But MIT spinout Cogito believes it can use behavioral analytics to make those experiences less onerous.
Computer Sciences
Jan 20, 2016
0
23
US tech giant Microsoft said Wednesday it is setting up centres to keep customer data in Germany, following a series of US surveillance scandals that have alarmed Europeans.
Internet
Nov 11, 2015
0
22
New York's attorney general suspects there's little difference between broadband's fast lanes and the slower freight of ordinary Internet access.
Telecom
Oct 26, 2015
0
43
A day after technology problems delayed hundreds of Southwest Airlines flights, the carrier's operations were running more smoothly Monday.
Other
Oct 12, 2015
0
28
Have you ever been dissatisfied with a restaurant experience because the customer-service technology you had to use to reserve a table, order your food or pay for the meal wasn't up to par?
Economics & Business
Sep 24, 2015
0
39
People use Uber when they need help hailing a ride or Tinder for help finding a date. When those companies need some assistance of their own, they turn to TaskUs.
Business
Aug 26, 2015
0
43
After Amazon announced plans last week for a day of online retail discounts July 15 comparable to Black Friday, Wal-Mart is launching a rival sale online the same day. Who will win the e-commerce battle? Winning is a matter ...
Economics & Business
Jul 14, 2015
1
185
Imagine working out a divorce without hiring an attorney or stepping into court or disputing the tax assessment on your home completely online.
Business
Jul 12, 2015
0
44
