Online customer service agents who use emoticons and who are fast typists may have a better chance of putting smiles on their customers' faces during business-related text chats, according to researchers.
Economics & Business
May 21, 2015
0
18
IBM said Tuesday it is raising its quarterly dividend to $1.30 from $1.10, an increase of 18 percent.
Business
Apr 28, 2015
0
20
She can smile, she can sing and this robot receptionist who started work in Tokyo on Monday never gets bored of welcoming customers to her upmarket shop.
Robotics
Apr 20, 2015
3
58
Comcast is adding more social media representatives as it tries to work on its reputation for inefficient, unresponsive or just plain rude customer service.
Business
Mar 24, 2015
3
31
Didn't like that boring beige sweater your aunt gave you as a holiday gift?
Business
Jan 15, 2015
0
12
Retailers who hope to get a leg up on the competition by opening on Thanksgiving Day are taking the wrong approach, according to a national expert in retail marketing and strategy in the University at Buffalo School of Management.
Economics & Business
Nov 14, 2014
0
0
The robots are coming. Lowe's is testing whether new bots on wheels can improve its customer service, like helping a shopper find a match for something as simple as a nail.
Robotics
Oct 28, 2014
2
0
Customers care more about their past experiences with service firms when the economy is doing well, according to a research team from the J. Mack Robinson College of Business at Georgia State University.
Economics & Business
Sep 24, 2014
0
0
VTT Technical Research Centre of Finland has been developing an advanced tracking system based on depth cameras that provides accurate information on how people move about and behave in various spaces. The system can be applied, ...
Engineering
Jul 1, 2014
0
0
Strength in numbers may not just be a truism for those seeking moral and emotional support, but it also may be an avenue for those seeking customer support. New research shows peer-to-peer problem solving can lessen the need ...
Economics & Business
Jun 25, 2014
0
0
