Cloud computing is being heralded as the next big thing. Gone are the days when people and businesses need to maintain expensive hardware to store their information, they can now pay someone else to look after it and access ...
Internet
May 16, 2014
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(Phys.org) —Word choice in online restaurant reviews reveals much about people's inner worlds, according to Stanford research. The study, appearing in the April 7 issue of the journal First Monday, uses software to investigate ...
Social Sciences
Apr 11, 2014
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To buy, or not to buy? That is the question for the more than 5 million annual visitors to New York's wineries. Cornell University researchers found that customer service is the most important factor in boosting tasting room ...
Other
Mar 7, 2014
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Minneapolis-based Target isn't commenting on reports that a Pittsburgh-area heating and refrigeration company is being investigated as the possible portal through which computer hackers stole credit card numbers from 40 million ...
Security
Feb 7, 2014
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Square came in handy for Camilla Barry in accepting payments at her bed-and-breakfast in the Northern California town of Rumsey - until a guest disputed a room charge in May.
Business
Jan 22, 2014
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Press "1" if you're tired of being on hold! Nobody likes to wait, but since customer service can't be packaged to sit on a shelf ready when we need it, everybody has to "get in line" for help from banks, credit card companies, ...
Economics & Business
Jan 13, 2014
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Service-oriented businesses that want to succeed with minority customers should consider hiring frontline employees who represent those ethnic groups, particularly when the business caters to Hispanics or Asians, a recent ...
Economics & Business
Dec 16, 2013
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Amazon is refreshing its lineup of tablet computers with new devices called Kindle Fire HDX, which are significantly faster and lighter than the previous generation.
Consumer & Gadgets
Sep 25, 2013
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Sprint says it's eliminating about 800 customer service jobs because fewer people are calling its centers. With growth in other parts of the business, Sprint says it expects the company's work force to remain at about 40,000.
Business
Aug 27, 2013
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A Texas-based email service reportedly used by National Security Agency systems analyst Edward Snowden said it was shutting down Thursday, explaining in a cryptic message that it would rather go out of business than "become ...
Internet
Aug 8, 2013
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