China probes suspected customer data leak at Accor partner

August 29, 2018
Huazhu, one of China's biggest hoteliers, said the release of the data had caused a 'vicious impact', and that it was conducting an internal investigation

Shanghai police said they were investigating a suspected data leak at NASDAQ-listed Chinese hotelier Huazhu Group, the local partner of France-based AccorHotels.

Huazhu, one of China's biggest hoteliers, released a statement on Tuesday saying it had alerted police to reports that the company's internal data was being sold online, asking them to investigate.

Chinese media reports said the data included guest membership information, personal IDs, check-in records, guest names, mobile numbers, and emails.

Police in Shanghai said in a statement that they were looking into the case.

Huazhu's website said it operates more than 3,000 hotels in more than 370 cities in China, including the AccorHotels brands Ibis and Mercure.

Shanghai-based Huazhu formed a long-term alliance with Accor in 2014 to help the French hotel group develop the Chinese market.

Huazhu said the release of the data had caused a "vicious impact", without giving specifics, and that it was conducting an internal investigation.

The sale of personal information is common in China, which last year implemented a controversial cybersecurity law that requires services to store user data in China and receive approval from users before sharing their details.

Chinese e-commerce giant Alibaba came under fire earlier this year over its handling of in an episode that underscores growing concerns for privacy in the hyper-digitised country.

Alibaba's online-payments affiliate Ant Financial was forced to apologise after users said they felt misled into allowing its Alipay service to share data on their spending habits with Ant's credit-scoring arm and other third-party services.

Explore further: China's Alibaba under fire over use of customer data

Related Stories

Alibaba, China Mobile announce development partnership

December 7, 2016

Chinese e-commerce giant Alibaba and the country's biggest phone carrier, China Mobile, announced a partnership Wednesday to develop internet-related services as web users migrate to mobile devices.

Recommended for you

Researchers engineer a tougher fiber

February 22, 2019

North Carolina State University researchers have developed a fiber that combines the elasticity of rubber with the strength of a metal, resulting in a tougher material that could be incorporated into soft robotics, packaging ...

A quantum magnet with a topological twist

February 22, 2019

Taking their name from an intricate Japanese basket pattern, kagome magnets are thought to have electronic properties that could be valuable for future quantum devices and applications. Theories predict that some electrons ...

0 comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.