BlackBerry maker co-CEO calls outages unfortunate

October 18, 2011

(AP) -- The co-CEO of BlackBerry maker Research in Motion is making only a brief reference to last week's outages as he opened a conference for software programmers in San Francisco.

Mike Lazaridis says the outages were "unfortunate." He said Tuesday that the company restored service as quickly as possible and is working on figuring out the causes and "making this right" for users worldwide.

On Monday, BlackBerry tried to soothe tens of millions of frustrated customers by offering more than $100 worth of free software to each one and giving some a month of technical support.

After briefly addressing the outage, Lazaridis introduced an upcoming operating system called BBX, which combines elements of BlackBerry's existing system with those of a previously announced QNX operating system for phones and .

Explore further: Making up: free apps for furious Blackberry users

0 shares

Related Stories

Making up: free apps for furious Blackberry users

October 17, 2011

Trying to make amends for massive outages last week, Research In Motion announced a free premium apps giveaway for millions of its customers who may still feel jolted, and a month of technical support for some.

RIM rallies developers to burnish BlackBerry

October 17, 2011

Research In Motion (RIM) kicks off a major software developers conference Tuesday as the BlackBerry maker tries to burnish its tarnished image and stop losing ground to rivals.

BlackBerry maker tries to soothe angry customers

October 18, 2011

(AP) -- The maker of the struggling BlackBerry tried to soothe tens of millions of frustrated customers Monday, offering more than $100 worth of free software to each one and giving some a month of technical support as compensation ...

Recommended for you

Google Assistant adds more languages in global push

February 23, 2018

Google said Friday its digital assistant software would be available in more than 30 languages by the end of the years as it steps up its artificial intelligence efforts against Amazon and others.

Researchers find tweeting in cities lower than expected

February 20, 2018

Studying data from Twitter, University of Illinois researchers found that less people tweet per capita from larger cities than in smaller ones, indicating an unexpected trend that has implications in understanding urban pace ...

Augmented reality takes 3-D printing to next level

February 20, 2018

Cornell researchers are taking 3-D printing and 3-D modeling to a new level by using augmented reality (AR) to allow designers to design in physical space while a robotic arm rapidly prints the work.

0 comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.