Google: Storage software update led to e-mail bug

Google said it expected to fully restore the Gmail accounts of users who saw their emails deleted from their inboxes
Google said Monday it expected to restore all Gmail accounts after a bug in a storage software update wiped out the email messages of a small number of users of the free Internet service.
Google says an update to e-mail storage software led to an unexpected bug Sunday that left tens of thousands of Gmail users without access to their messages.

Google Inc. said in a blog post late Monday night that e-mails were never actually lost, and it has restored access to many people who were affected. says about 0.02 percent of users encountered the problem, or two out of 10,000. Gmail has hundreds of millions of users worldwide.

Google says it backs up users' information on tape. Since tapes are offline, they are protected from such bugs.

Google vice president of engineering and site reliability czar, Ben Treynor, says Google is "sorry again for the scare."


Explore further

Google says it's working to restore lost messages

©2010 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Citation: Google: Storage software update led to e-mail bug (2011, March 1) retrieved 12 April 2021 from https://phys.org/news/2011-03-google-storage-software-e-mail-bug.html
This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only.
0 shares

Feedback to editors

User comments