CRM Vendor Kana Buys eVergance

May 08, 2007

eVergance, a management consulting firm as well as an systems integrator, provides services for CRM optimization and Web self-service deployments.

Customer relationship management provider Kana Software announced May 7 that it has agreed to acquire systems integrator eVergance Partners LLC.

The terms of the deal are undisclosed.

eVergance, a management consulting firm as well as an SI, provides services for CRM optimization and Web self-service deployments.

Kana offers software for e-mail and e-service, call center and Web self-service. With the addition of eVergance, Kana plans to double its professional services portfolio.

"Demand for professional services to optimize and extend Kana's solutions is at an all time high," said Michael Fields, CEO and chairman of Kana, in Menlo Park, Calif.

eVergance brings over 200 customer service engagements to the table, Fields said.

Copyright 2007 by Ziff Davis Media, Distributed by United Press International

Explore further: Microsoft drops Nokia name from smartphones

add to favorites email to friend print save as pdf

Related Stories

Networking: Capturing baby boomers' knowledge

Dec 12, 2005

A third of the aging baby-boom generation employees of Bruce Power, Canada's private nuclear power producer, are poised to retire in the coming years, taking decades of insights into complex nuclear reactor systems and steam ...

Recommended for you

Microsoft drops Nokia name from smartphones

13 minutes ago

Microsoft said Friday it was dropping the Nokia name from its Lumia smartphones, rebranding following the acquisition earlier this year of the Finnish group's handset division.

Amazon's loss makes holidays a question mark

30 minutes ago

Amazon's trademark smile icon is becoming more of a grimace. The world's largest online retailer reported a wider third-quarter loss than analysts expected and gave a disappointing holiday forecast.

Ericsson profit down 10 pct despite higher sales

4 hours ago

Wireless equipment maker Ericsson says its third-quarter earnings slumped 10 percent despite higher sales due to increased operating costs and negative effects from currency hedging.

Glass maker deals to exit Apple, Arizona plant

7 hours ago

Nearly 2,000 furnaces installed in a factory to make synthetic sapphire glass for Apple Inc. will be removed and sold under a deal between the tech giant and the company that had been gearing up to produce huge amounts of ...

User comments : 0