Google gives Gmail users more control over inboxes

Sep 29, 2010 By MICHAEL LIEDTKE , AP Technology Writer
GMail logo

(AP) -- Google Inc. is addressing one of the biggest complaints about its free e-mail service by giving people more control over how their inboxes are organized.

The new option announced Wednesday will allow users to choose whether they prefer their incoming messages stacked in chronological order, instead of having them threaded together as part of the same electronic conversation.

Gmail has been automatically grouping messages by topic or senders since Google rolled out the service six years ago.

But this so-called "conversation view" confused or frustrated many Gmail users who had grown accustomed to seeing all their newest messages at the top of the inbox followed by the older correspondence. After all, that's how most other e-mail programs work.

The complaints grew loud enough to persuade Google to revise the Gmail settings so users can turn off conversation view and unravel their messages.

"We really hoped everyone would learn to love conversation view, but we came to realize that it's just not right for some people," Doug Chen wrote in a Wednesday blog post.

The aversion to conversation view doesn't seem to be widespread. Gmail ended July with nearly 186 million worldwide users, a 22 percent increase from the same time a year ago, according to the research firm comScore Inc. Both Microsoft's Windows Live Hotmail (nearly 346 million users) and Yahoo's e-mail (303 million users) are larger, but aren't growing nearly as rapidly as Gmail.

Explore further: Vatican's manuscripts digital archive now available online

4 /5 (1 vote)
add to favorites email to friend print save as pdf

Related Stories

Google tool tries to cut through e-mail clutter

Aug 31, 2010

(AP) -- Google Inc. can sift through more than a trillion Web links in a matter of seconds, but can the Internet search leader help people wade through their overflowing e-mailboxes?

Google drops Gmail name in U.K.

Oct 19, 2005

Gmail, the free e-mail service provided by search giant Google, changed its name to Google Mail for British users Wednesday after a trademark dispute.

Gmail tool catches misdirected messages

Oct 13, 2009

Google on Tuesday added an embarrassment-avoidance tool that catches misdirected Gmail messages before they are fired off by users of the free Web-based email service.

Google adds automatic translation to Gmail

May 20, 2009

Google added automatic translation technology to Gmail on Tuesday, allowing users of its email service to translate messages in another language with a single mouse click.

Google apologizes for Gmail outage

Sep 24, 2009

Google apologized Thursday for a Gmail outage which left some users of the free Web-based email service cut off for the second time in a month.

Recommended for you

Kickstarter suspends privacy router campaign

3 hours ago

Kickstarter has suspended an anonymizing router from its crowdfunding site. By Sunday, the page for "anonabox: A Tor hardware router" carried an extra word "(Suspended)" in parentheses with a banner below ...

Facebook unfriends federal drug agency

Oct 17, 2014

(AP)—Facebook wants assurances from the Drug Enforcement Administration that it's not operating any more fake profile pages as part of ongoing investigations.

User comments : 0