After outcry, T-Mobile drops paper billing fee

Sep 15, 2009 By DAVID B. CARUSO , Associated Press Writer

(AP) -- T-Mobile USA has dropped a plan to begin charging customers $1.50 per month to get a paper copy of their bill in the mail.

The wireless phone carrier had recently informed its 33 million customers that the fee would go into effect this past Saturday and apply to anyone who didn't sign up for a paperless billing plan, in which bills can only be viewed on the Internet.

After an outcry from customers and threats of legal action, however, the company changed its mind. In a statement posted on a company Web page, said it had decided not to implement the fee, "for now."

"Instead, we'll be taking more time to determine the fairest way possible to encourage people to go paperless," it said.

New York Attorney General Andrew Cuomo, whose office had issued T-Mobile a warning over the planned fee, said in a statement that the company couldn't legally impose new charges without giving customers the option of ending their service contracts early.

"My office will not sit back and let a company change its prices under the guise of "going green,'" he said.

T-Mobile's main competitors, Verizon Wireless, AT&T Inc. and Sprint Nextel Corp., all offer customers a free paper copy of a basic bill, but impose charges if customers want a paper copy of a more detailed bill with itemized calls.

T-Mobile USA, owned by Deutsche Telekom AG, has also been charging $3.49 for a detailed paper copy of a bill, and will continue to do so.

©2009 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Explore further: Apple's fiscal 3Q earnings top analyst forecasts

add to favorites email to friend print save as pdf

Related Stories

T-Mobile adds 325,000 net subs, mostly prepaid

Aug 06, 2009

(AP) -- T-Mobile USA, the fourth-largest wireless carrier in the country, says it added a net 325,000 subscribers in the second quarter, with most of them choosing to prepay rather than sign two-year contracts.

Sprint Nextel to buy Virgin Mobile USA

Jul 28, 2009

(AP) -- Sprint Nextel Corp. is intensifying its focus on the fast-growing market for prepaid cell phone service with a $483 million deal to buy Virgin Mobile USA Inc.

Sprint to pay $17.5 million to settle fee suit

Aug 12, 2009

(AP) -- Sprint Nextel Corp. has agreed to pay $17.5 million to settle a lawsuit claiming the fees it has charged customers who end their wireless contracts early are illegal.

Virgin Mobile joins prepaid price war

Apr 09, 2009

(AP) -- Virgin Mobile USA Inc. is set to announce Thursday that it is slashing the price of its unlimited calling plan to $50 from $80 per month, a result of fierce competition and price-cutting among second-tier cellular ...

Recommended for you

Microsoft CEO sees 'bold' plan as 4Q tops Street

3 hours ago

(AP)—Microsoft Corp. CEO Satya Nadella painted an upbeat vision of the future Tuesday, saying that the next version of Windows will be unified across screens of all sizes and that two money-losing units—Nokia ...

Apple's fiscal 3Q earnings top analyst forecasts

13 hours ago

Apple's growth prospects are looking brighter as anticipation builds for the upcoming release of the next iPhone, a model that is expected to cater to consumers yearning for a bigger screen.

Verizon 2Q profit rises 93 percent

21 hours ago

Verizon reported Tuesday that its second-quarter earnings nearly doubled after it secured full ownership of Verizon Wireless.

User comments : 0