Skype recovering after major outage

Dec 23, 2010
Skype was recovering on Thursday from a major outage that left millions of people unable to use the popular Internet communication service.

Skype was recovering on Thursday from a major outage that left millions of people unable to use the popular Internet communication service.

Skype chief executive Tony Bates said in a blog post and video that at 1700 GMT, some 16.5 million people were online on Skype around the world, about 80 percent of normal traffic.

Bates "apologized profusely" for the technical problems that began Wednesday and "took almost every user offline."

"This has been a very tough 24 hours for many of our users," he said. "Our priority has been to stabilize the problem, and then to begin to restore access to Skype."

Bates said engineers had "stabilized Skype's core functionality -- IM (), audio and video -- but it will take longer for us to restore offline IM and group video calling."

He said the company was planning to offer Skype credit vouchers to paying customers inconvenienced by the outage.

In a blog post, Skype explained that the outage was caused by a lack of computers known as "supernodes" and that engineers had created new "mega-supernodes" in a bid to get the service up and running again.

Skype, which was founded in 2003, bypasses the standard by channeling voice, and text conversations over the Internet.

The company announced plans in August to raise up to 100 million dollars in shares by listing on the Nasdaq stock exchange.

Technology blogger Om Malik, writing on his blog GigaOm.com, said the outage was a serious issue for a company that is "starting to ask larger corporations for their business."

"If I am a big business, I would be extremely cautious about adopting Skype for business, especially in the light of this current ," Malik said.

"() needs to ensure that it doesn't go down. Even for a few minutes."

Explore further: Facebook goes retro with 'Rooms' chat app

add to favorites email to friend print save as pdf

Related Stories

Facebook joins forces with Skype

Oct 14, 2010

Skype and Facebook joined forces Thursday to let users of the popular Internet communications service chat with their friends on the booming social network.

Skype getting new chief executive from Cisco

Oct 04, 2010

(AP) -- Skype is replacing its CEO with a Cisco Systems executive, a change that may indicate the Internet calling service is closer to announcing specific plans for an initial public offering.

Recommended for you

Facebook goes retro with 'Rooms' chat app

Oct 23, 2014

Facebook on Thursday released an application that lets people create virtual "rooms" to chat about whatever they wish using any name they would like.

Some online shoppers pay more than others, study shows

Oct 23, 2014

Internet users regularly receive all kinds of personalized content, from Google search results to product recommendations on Amazon. This is thanks to the complex algorithms that produce results based on users' profiles and ...

User comments : 0