Skype recovering after major outage

Dec 23, 2010
Skype was recovering on Thursday from a major outage that left millions of people unable to use the popular Internet communication service.

Skype was recovering on Thursday from a major outage that left millions of people unable to use the popular Internet communication service.

Skype chief executive Tony Bates said in a blog post and video that at 1700 GMT, some 16.5 million people were online on Skype around the world, about 80 percent of normal traffic.

Bates "apologized profusely" for the technical problems that began Wednesday and "took almost every user offline."

"This has been a very tough 24 hours for many of our users," he said. "Our priority has been to stabilize the problem, and then to begin to restore access to Skype."

Bates said engineers had "stabilized Skype's core functionality -- IM (), audio and video -- but it will take longer for us to restore offline IM and group video calling."

He said the company was planning to offer Skype credit vouchers to paying customers inconvenienced by the outage.

In a blog post, Skype explained that the outage was caused by a lack of computers known as "supernodes" and that engineers had created new "mega-supernodes" in a bid to get the service up and running again.

Skype, which was founded in 2003, bypasses the standard by channeling voice, and text conversations over the Internet.

The company announced plans in August to raise up to 100 million dollars in shares by listing on the Nasdaq stock exchange.

Technology blogger Om Malik, writing on his blog GigaOm.com, said the outage was a serious issue for a company that is "starting to ask larger corporations for their business."

"If I am a big business, I would be extremely cautious about adopting Skype for business, especially in the light of this current ," Malik said.

"() needs to ensure that it doesn't go down. Even for a few minutes."

Explore further: Study shows role of media in sharing life events

add to favorites email to friend print save as pdf

Related Stories

Facebook joins forces with Skype

Oct 14, 2010

Skype and Facebook joined forces Thursday to let users of the popular Internet communications service chat with their friends on the booming social network.

Skype getting new chief executive from Cisco

Oct 04, 2010

(AP) -- Skype is replacing its CEO with a Cisco Systems executive, a change that may indicate the Internet calling service is closer to announcing specific plans for an initial public offering.

Recommended for you

Study shows role of media in sharing life events

3 hours ago

To share is human. And the means to share personal news—good and bad—have exploded over the last decade, particularly social media and texting. But until now, all research about what is known as "social sharing," or the ...

UK: Former reporter sentenced for phone hacking

10 hours ago

(AP)—A former British tabloid reporter was given a 10-month suspended prison sentence Thursday for his role in the long-running phone hacking scandal that shook Rupert Murdoch's media empire.

Evaluating system security by analyzing spam volume

10 hours ago

The Center for Research on Electronic Commerce (CREC) at The University of Texas at Austin is working to protect consumer data by using a company's spam volume to evaluate its security vulnerability through the SpamRankings.net ...

Surveillance a part of everyday life

11 hours ago

Details of casual conversations and a comprehensive store of 'deleted' information were just some of what Victoria University of Wellington students found during a project to uncover what records companies ...

European Central Bank hit by data theft

12 hours ago

(AP)—The European Central Bank said Thursday that email addresses and other contact information have been stolen from a database that serves its public website, though it stressed that no internal systems or market-sensitive ...

Twitter admits to diversity problem in workforce

14 hours ago

(AP)—Twitter acknowledged Wednesday that it has been hiring too many white and Asian men to fill high-paying technology jobs, just like several other major companies in Silicon Valley.

User comments : 0