What digital divide? Seniors embrace social technology

Contrary to popular belief, older adults enjoy emailing, instant messaging, Facebook and other forms of social technology. Not only that, but such online networking appears to reduce seniors' loneliness and even improve their ...

Indonesia bans 'gay' emojis on messaging apps

In the latest crackdown on gay rights in Indonesia, the government has demanded all instant messaging apps remove same-sex emoticons or face a ban in the Muslim-majority country.

Emoticons may signal better customer service

Online customer service agents who use emoticons and who are fast typists may have a better chance of putting smiles on their customers' faces during business-related text chats, according to researchers.

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