Google apologizes for Gmail outage

September 24, 2009
A computer screen featuring Google's home page. Google apologized Thursday for a Gmail outage which left some users of the free Web-based email service cut off for the second time in a month.

Google apologized Thursday for a Gmail outage which left some users of the free Web-based email service cut off for the second time in a month.

The Internet giant announced at 10:29 am (1429 GMT) that an unspecified problem was preventing a "small subset of users" from accessing their accounts.

About an hour later, the Internet giant said service had been restored for some users and at 12:58 pm (1658 GMT) it said the problem had been resolved.

"We apologize for the inconvenience and thank you for your patience and continued support," said in a message on its App Status Dashboard, a site which monitors the performance of its online services.

The disruption came just over three weeks after an outage which left millions of users without Gmail for more than an hour and a half.

Google blamed server maintenance for the September 1 Gmail outage and apologized for the disruption, which it called a "Big Deal."

Google also suffered technical problems in May, leaving millions of people unable to use popular services such as its main search page, as well as Gmail and Google News.

Google also experienced a breakdown of Gmail, which has tens of millions of users, in February which lasted a few hours.

The failures, while rare, are seen by some industry analysts as a setback to the Mountain View, California-based Google's efforts to promote Gmail and other Web-based services to businesses.

(c) 2009 AFP

Explore further: Google drops Gmail name in U.K.

Related Stories

Google drops Gmail name in U.K.

October 19, 2005

Gmail, the free e-mail service provided by search giant Google, changed its name to Google Mail for British users Wednesday after a trademark dispute.

Google's openness intensifies focus on e-mail woes

March 12, 2009

(AP) -- Google Inc.'s recent pledge to be more open about periodic service outages appears to be drawing more attention to the breakdowns when they occur, even if it's a minor hiccup affecting a sliver of its users.

Google adds automatic translation to Gmail

May 20, 2009

Google added automatic translation technology to Gmail on Tuesday, allowing users of its email service to translate messages in another language with a single mouse click.

Google blames Gmail outage on server maintenance

September 2, 2009

Internet giant Google has blamed server maintenance for a Gmail outage which left millions of users without the free Web-based email service for more than an hour and a half on Tuesday.

Recommended for you

How to curb emissions? Put a price on carbon

September 3, 2015

Literally putting a price on carbon pollution and other greenhouse gasses is the best approach for nurturing the rapid growth of renewable energy and reducing emissions.

Customizing 3-D printing

September 3, 2015

The technology behind 3-D printing is growing more and more common, but the ability to create designs for it is not. Any but the simplest designs require expertise with computer-aided design (CAD) applications, and even for ...

0 comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.