It's a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you're faced with an automated voice ...
Economics & Business
Mar 5, 2019
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3
Customer service chatbots are ready to help you night and day. But communication with a bot can be cumbersome sometimes. Christine Liebrecht, Associate Professor of Language, Business Communication, and Digital Media, thinks ...
Consumer & Gadgets
Feb 25, 2019
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5
Electric carmaker Tesla posted another quarter of higher earnings on Wednesday but fell short of expectations after announcing another round of job cuts earlier in the month.
Business
Jan 31, 2019
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5
Comcast is still losing U.S. cable customers but is racking up more internet subscribers and has gotten a revenue boost from Sky, its big bet on European TV.
Telecom
Jan 23, 2019
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1
Canada's high court on Friday ruled that Hollywood studios and other copyright holders must pay internet service providers to chase down Canadians suspected of illegally downloading movies or other online content.
Internet
Sep 15, 2018
1
51
In sales and customer service positions, employees with criminal records may stay in their jobs longer and be less likely to leave, according to a study published in the IZA Journal of Labor Policy.
Social Sciences
Sep 11, 2018
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9
The adage "there is no 'I' in team" is a handy refrain used to emphasize the importance of teamwork in just about any setting, but new University of Alberta research shows that "I" works best alone when it comes to customer ...
Economics & Business
Jul 18, 2018
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3
It's so hard to speak to a real person on the phone these days. Almost any time you need to call your bank, doctor or any other service, you'll probably be greeted by an automated service seemingly designed to prevent you ...
Other
Aug 31, 2017
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1
China is tightening control over foreign companies' internet use in a move some worry might disrupt their operations or jeopardize trade secrets as part of a crackdown on technology that allows web surfers to evade Beijing's ...
Internet
Jul 20, 2017
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1
Service workers who face verbal abuse from customers during the workday are more likely to go on unnecessary shopping sprees in the evening, indicates new research co-authored by a Michigan State University business expert.
Economics & Business
Jul 19, 2017
0
5
