Artificial intelligence has become the Swiss Army knife of the business world, a universal tool for increasing sales, optimizing efficiency, and interacting with customers. But new research from Texas McCombs explores another ...
Social Sciences
Jan 18, 2024
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4
You leave your car at the mechanic for a routine service. When your mobile rings, you are stricken by unwelcome news: The mechanic goes through a list of parts that urgently need replacing to avoid a breakdown in the middle ...
Economics & Business
Dec 12, 2023
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22
A new study from the University of Eastern Finland and the University of Vaasa sheds light on how digital-based start-ups, and especially platform businesses, can make use of digital artifacts in their international endeavors ...
Economics & Business
Jun 19, 2023
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17
People from underrepresented ethnic and racial groups tend to rate poor customer service less negatively than white people do, according to new peer-reviewed research we co-authored.
Social Sciences
May 9, 2023
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9
Dr. Maria Adamson, co-director of Queen Mary's Center for Research in Equality & Diversity and senior lecturer in the School of Business & Management, has written for advocacy charity Working Families about how COVID lockdowns ...
Social Sciences
Apr 13, 2023
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2
New research from the University of Alberta's School of Business shows airports perform better—with improved customer service, fewer cancelations and delays, and more routes—when purchased by private investors.
Economics & Business
Mar 30, 2023
0
1
British students wanting to get ahead in the world of work should be studying an additional language. New research from the University of Portsmouth, based on the analysis of job adverts targeted at graduates, shows a high ...
Economics & Business
Jan 24, 2023
0
2
Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be "delighted" to help. Once the bot creates the new order, they say they are "happy" to resolve the ...
Economics & Business
Dec 22, 2022
0
23
Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...
Social Sciences
Oct 18, 2022
1
5
Californians sweltering in the West's lengthening heat wave were asked to reduce air conditioning and cut other electricity use again during critical hours Friday and again Saturday to prevent stress on the state's electrical ...
Environment
Sep 3, 2022
3
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