Valuing versatility

It's often said that we live in an age of increased specialization: physicians who treat just one ailment, scholars who study just one period, network administrators who know just one operating system.

Sun Microsystems to offer 'public cloud' service

(AP) -- Taking a cue from Amazon.com, Sun Microsystems Inc. plans to launch its own "public cloud" service, which will let everyone from big-time corporations to dorm-room entrepreneurs run their businesses on Sun's computers ...

Cheerful chatbots don't necessarily improve customer service

Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be "delighted" to help. Once the bot creates the new order, they say they are "happy" to resolve the ...

Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

Californians asked to conserve power amid brutal heat wave

Californians sweltering in the West's lengthening heat wave were asked to reduce air conditioning and cut other electricity use again during critical hours Friday and again Saturday to prevent stress on the state's electrical ...

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