While arts and cultural organizations across the U.S. have increasingly prioritized diversifying their customer base, many struggle to know if their efforts are moving the needle.
Economics & Business
Jul 26, 2022
0
8
Can your personality affect your job performance? It depends on the job, according to a new study by management and psychology researchers.
Economics & Business
Dec 13, 2021
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23
With the increasing digitalization in manufacturing industries, companies start to integrate big data analytics into business processes and sell smart services. However, people tend to resist change, remain skeptical about ...
Economics & Business
Dec 10, 2021
1
18
As the pandemic grinds on through a second year, many American workers are feeling the pressure, and many say they intend to leave their jobs within a year, according to a new survey from the American Psychological Association.
Social Sciences
Oct 4, 2021
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3
The ongoing debate over raising the national minimum wage generally focuses on the negative impact it would have on employers, but a new study finds it has a positive effect on a different group: consumers.
Social Sciences
Aug 31, 2021
1
15
More and more companies are using chatbots in customer services. Due to advances in artificial intelligence and natural language processing, chatbots are often indistinguishable from humans when it comes to communication. ...
Social Sciences
Jul 14, 2021
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3
Workers in the service industry are often pressured by their employers to give friendly "service with a smile." New research suggests that when those employees also rely on tips to earn a living, it creates a power dynamic ...
Social Sciences
Jun 21, 2021
1
2
Researchers from University of Sydney, University of Florida, and Rutgers University published a new paper in the Journal of Marketing that examines the role of serendipity in customer satisfaction and how marketers can provide ...
Economics & Business
May 25, 2021
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3
In Lily Tomlin's classic SNL comedy sketch, her telephone operator "Ernestine" famously delivers the punchline, "We don't care. We don't have to. We're the Phone Company." But new research finds that satisfied customers mean ...
Economics & Business
Feb 2, 2021
0
4
Customers perceive a better quality of service, feel less anxious and exhibit more trust in businesses when waiters and other service workers wear a mask, according to a new study we just submitted for peer review. And we ...
Social Sciences
Jan 25, 2021
1
6
