Banking giant HSBC said Friday some of its websites had been hit by a "large scale" cyber attack that disrupted online services, but it assured customers that their data were not compromised.
Internet
Oct 19, 2012
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US Bank acknowledged Thursday its website was the target of "attacks" aimed at disrupting its system but that customer data and financial information were not compromised.
Internet
Sep 27, 2012
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You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves ...
Social Sciences
Aug 31, 2012
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The more other customers look and act like us, the more likely we are to stay loyal to a particular store or product, according to a groundbreaking study co-authored by a Michigan State University marketing expert.
Economics & Business
Apr 25, 2012
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Oracle's latest quarterly earnings should provide a peak at just how confident companies have become in the economy by their willingness to spend money on new technology.
Business
Mar 19, 2012
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(PhysOrg.com) -- With identity fraud and the increasingly open Internet growing, consumers seem less likely to give out personal information online. For e-commerce and online marketers, this is a roadblock to the customer ...
Economics & Business
Feb 29, 2012
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A new study led by two Florida State University marketing professors finds that some frontline service employees who are rewarded for hikes in customer loyalty and satisfaction also may engage in "service sweethearting," ...
Economics & Business
Feb 10, 2012
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Apple has started accepting payment in China's yuan currency through its online store, opening it up to the biggest Internet market in the world, company officials said Monday.
Business
Nov 21, 2011
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(AP) -- The House on Tuesday approved a five-year freeze on any new state and local taxes imposed on cellphones and other wireless services, including wireless broadband access.
Telecom
Nov 2, 2011
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(AP) -- Sony Corp. says it is restoring its PlayStation Network in the U.S., Europe and parts of Asia today after hackers stole customer data and sent services offline in April.
Business
Jun 2, 2011
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