Strength in numbers may not just be a truism for those seeking moral and emotional support, but it also may be an avenue for those seeking customer support. New research shows peer-to-peer problem solving can lessen the need ...
Economics & Business
Jun 25, 2014
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Cloud computing is being heralded as the next big thing. Gone are the days when people and businesses need to maintain expensive hardware to store their information, they can now pay someone else to look after it and access ...
Internet
May 16, 2014
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To buy, or not to buy? That is the question for the more than 5 million annual visitors to New York's wineries. Cornell University researchers found that customer service is the most important factor in boosting tasting room ...
Other
Mar 7, 2014
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Minneapolis-based Target isn't commenting on reports that a Pittsburgh-area heating and refrigeration company is being investigated as the possible portal through which computer hackers stole credit card numbers from 40 million ...
Security
Feb 7, 2014
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Square came in handy for Camilla Barry in accepting payments at her bed-and-breakfast in the Northern California town of Rumsey - until a guest disputed a room charge in May.
Business
Jan 22, 2014
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Press "1" if you're tired of being on hold! Nobody likes to wait, but since customer service can't be packaged to sit on a shelf ready when we need it, everybody has to "get in line" for help from banks, credit card companies, ...
Economics & Business
Jan 13, 2014
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Service-oriented businesses that want to succeed with minority customers should consider hiring frontline employees who represent those ethnic groups, particularly when the business caters to Hispanics or Asians, a recent ...
Economics & Business
Dec 16, 2013
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A Texas-based email service reportedly used by National Security Agency systems analyst Edward Snowden said it was shutting down Thursday, explaining in a cryptic message that it would rather go out of business than "become ...
Internet
Aug 8, 2013
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A security solution which protects against the most serious threat to online banking customers, responsible for millions in annual losses, is being rolled out across Europe by a Cambridge University spin-out.
Computer Sciences
Apr 18, 2013
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Say au revoir to the concierge. The proliferation of technology focused on finding the best tickets, the hottest restaurants or the next flight out of town may mean it's time to bid adieu to the concierge and other traditional ...
Software
Feb 19, 2013
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