Researchers from University of Mannheim published a new paper in the Journal of Marketing that examines the effect of wage inequality on customer satisfaction and firm performance.
Economics & Business
Jul 8, 2021
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Researchers from University of Sydney, University of Florida, and Rutgers University published a new paper in the Journal of Marketing that examines the role of serendipity in customer satisfaction and how marketers can provide ...
Economics & Business
May 25, 2021
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In Lily Tomlin's classic SNL comedy sketch, her telephone operator "Ernestine" famously delivers the punchline, "We don't care. We don't have to. We're the Phone Company." But new research finds that satisfied customers mean ...
Economics & Business
Feb 2, 2021
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New research co-authored by a Rice University professor of marketing finds that businesses interested in improving their stock prices should focus on improving customer satisfaction.
Economics & Business
Nov 10, 2020
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Social media has forever changed our society and how people do business. A 2013 report by J.D. Power found nearly two-thirds of customers have used a company's social media site to connect with customer service. New research ...
Economics & Business
Sep 3, 2020
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Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, ...
Economics & Business
Aug 7, 2020
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Customers panic buying in droves, running out of stock on many basic essentials, and imposing product purchase restrictions may now be less of a headache for retailers, but plenty of other hurdles lie ahead as life slowly ...
Economics & Business
May 26, 2020
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A worldwide study of 327,403 metro and bus passengers shows that women are ten percent more likely to feel unsafe than men on urban public transport.
Social Sciences
Mar 25, 2020
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With online-to-offline service platforms such as DoorDash experiencing rapid growth, consumers reap the convenience of the digital age while retailers get to collect a raft of data on their spending patterns. According to ...
Economics & Business
Sep 27, 2019
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Casual observers of the financial services royal commission might be forgiven for thinking the days of sales-based commissions being paid to bank and insurance staff were over.
Economics & Business
Aug 1, 2019
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