Although featured—or top—reviews on e-commerce sites can help cut down on information overload for customers trying to make purchasing decisions, too many such top reviews can pose an overload of their own, according ...
Social Sciences
Nov 21, 2022
0
37
Research by Oxford University's Saïd Business School, in collaboration with British multinational telecoms firm BT, has found a conclusive link between happiness and productivity.
Social Sciences
Oct 25, 2019
9
73
When you're waiting in a busy restaurant or doctor's office, it may matter whether the tables, light fixtures and other objects are round or square.
Economics & Business
May 1, 2018
0
20
After Amazon announced plans last week for a day of online retail discounts July 15 comparable to Black Friday, Wal-Mart is launching a rival sale online the same day. Who will win the e-commerce battle? Winning is a matter ...
Economics & Business
Jul 14, 2015
1
185
A week following the launch of the iPhone 5 and iOS 6, Apple CEO Tim Cook apologized for the company's imperfect new Maps app. But flawed maps haven't been the only issue to get some consumers worked up in the three weeks ...
Consumer & Gadgets
Oct 19, 2012
23
0
In the world of search engines, clicks mean cash, and in a sluggish economy, companies can benefit by maximizing click-throughs to their Web sites from search engines.
Computer Sciences
Mar 11, 2009
0
0
Machines still can't think, but now they can validate your feelings, based on new research from New Jersey Institute of Technology Assistant Professor Jorge Fresneda.
Economics & Business
Feb 23, 2024
0
48
In an effort to reduce costs and improve customer satisfaction, retailers have implemented self-checkouts in stores across the country. They have become increasingly popular, but some brands like Walmart are removing self-checkouts ...
Social Sciences
Jan 4, 2024
1
1
In the digital age, a new Twitter strategy can have implications for a healthy bottom line. How companies handle customer complaints on social media plays a critical role in their customer-focused performance management systems. ...
Economics & Business
Aug 2, 2023
0
14
Hotel managers who share a smile and a joke with their teams are more likely to see staff 'going the extra mile' when engaging with customers, a new study reveals.
Economics & Business
Jun 1, 2023
0
11
