Service is key to winery sales

To buy, or not to buy? That is the question for the more than 5 million annual visitors to New York's wineries. Cornell University researchers found that customer service is the most important factor in boosting tasting room ...

Research shows Wal-Mart could beat Best Buy in electronics sales

(PhysOrg.com) -- Initial results of new research from Rice University indicate that, among physical retailers, Wal-Mart will be the top seller of electronics this holiday season, besting consumer-electronics giant Best Buy. ...

A quick fix for queues

Queuing, standing in line... it's what we do well, but complain about the most. Thankfully, science is coming to the rescue as researchers in Taiwan have devised a formula that could revolutionize restaurants, post offices, ...

Cash talks when overbooked hotel guests walk

Cash bonuses can help hotel operators lure back disappointed customers who were displaced during overbooking snags, according to Penn State researchers.

Customer feedback helps spur employee creativity

Empowering customers to give feedback to service providers can have a key motivational impact on employees' creativity and customer satisfaction, two important service outcomes, according to a new study by management experts ...

page 2 from 7