Social media has forever changed our society and how people do business. A 2013 report by J.D. Power found nearly two-thirds of customers have used a company's social media site to connect with customer service. New research ...
Economics & Business
Sep 3, 2020
0
3
Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, ...
Economics & Business
Aug 7, 2020
0
3
Customers panic buying in droves, running out of stock on many basic essentials, and imposing product purchase restrictions may now be less of a headache for retailers, but plenty of other hurdles lie ahead as life slowly ...
Economics & Business
May 26, 2020
0
2
A worldwide study of 327,403 metro and bus passengers shows that women are ten percent more likely to feel unsafe than men on urban public transport.
Social Sciences
Mar 25, 2020
0
3
Research by Oxford University's Saïd Business School, in collaboration with British multinational telecoms firm BT, has found a conclusive link between happiness and productivity.
Social Sciences
Oct 25, 2019
9
73
With online-to-offline service platforms such as DoorDash experiencing rapid growth, consumers reap the convenience of the digital age while retailers get to collect a raft of data on their spending patterns. According to ...
Economics & Business
Sep 27, 2019
0
4
Casual observers of the financial services royal commission might be forgiven for thinking the days of sales-based commissions being paid to bank and insurance staff were over.
Economics & Business
Aug 1, 2019
0
3
We've all been there... you're out to eat and in need of a refill or the check and the wait staff is nowhere to be found. It slows down business, reduces customer satisfaction and hurts the bottom line. New research in the ...
Economics & Business
Jul 29, 2019
2
2
Modern retailing is a highly competitive business with a large economic footprint. A key competitive advantage for retailers is the ability to identify and use the factors that provide customer satisfaction and loyalty when ...
Economics & Business
Mar 12, 2019
0
3
Many travellers are members of multiple loyalty programmes, and the role of these programmes is often insignificant when choosing between different hotels, a new study from the University of Eastern Finland shows. Tourists ...
Economics & Business
Feb 20, 2019
0
2
