News tagged with customer satisfaction

The science of saying sorry

There is almost always a cringeworthy public apology to watch. Most recently, it was YouTube star PewDiePie, who had to apologise for alleged anti-semitic content in his video posts. In the same week, the London Dungeon issued ...

dateFeb 21, 2017 in Social Sciences
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Service is key to winery sales

To buy, or not to buy? That is the question for the more than 5 million annual visitors to New York's wineries. Cornell University researchers found that customer service is the most important factor in boosting tasting room ...

dateMar 07, 2014 in Other
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Comcast-TWC merger worries consumers

Cable subscribers don't give Comcast and Time Warner Cable good grades when it comes to customer satisfaction. So after Comcast announced its $45 billion purchase of Time Warner Cable Thursday, it didn't take long for consumers ...

dateFeb 14, 2014 in Telecom
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