Companies with emotionally intelligent managers are not only nicer places to work, but also make more money, new research says.
Economics & Business
Sep 3, 2024
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1
Every day travelers across the globe are flocking to popular destinations, eager to relax and create memories.
Economics & Business
Aug 7, 2024
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6
In a digital world where people are mere pixels on a screen, gender bias can show up in unexpected forms. That's what our research team found in a field experiment published in the Journal of Operations Management.
Social Sciences
Jun 4, 2024
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0
When companies tout the simplicity of their products, they may unknowingly invite customer dissatisfaction, new University of Oregon research finds.
Economics & Business
Jun 3, 2024
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1
Machines still can't think, but now they can validate your feelings, based on new research from New Jersey Institute of Technology Assistant Professor Jorge Fresneda.
Economics & Business
Feb 23, 2024
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48
In an effort to reduce costs and improve customer satisfaction, retailers have implemented self-checkouts in stores across the country. They have become increasingly popular, but some brands like Walmart are removing self-checkouts ...
Social Sciences
Jan 4, 2024
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1
The traditional role of a chief executive officer (CEO) has been to manage the executive team and pursue goals set by the board. But in recent times, CEOs have become more publicly visible as the face and driving force of ...
Economics & Business
Aug 25, 2023
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1
In the digital age, a new Twitter strategy can have implications for a healthy bottom line. How companies handle customer complaints on social media plays a critical role in their customer-focused performance management systems. ...
Economics & Business
Aug 2, 2023
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14
Hotel managers who share a smile and a joke with their teams are more likely to see staff 'going the extra mile' when engaging with customers, a new study reveals.
Economics & Business
Jun 1, 2023
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11
The name of the game is customer satisfaction, especially in the airline industry where companies are constantly jockeying for business by promising better service than their competitors. Now a professor at the University ...
Economics & Business
Mar 24, 2023
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12
