(PhysOrg.com) -- Irish computer scientists have developed a system to improve the helpfulness of online customer reviews. In recognition of the quality of their work, the group received a distinguished paper award at the ...
Computer Sciences
Dec 18, 2009
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When purchasing items online, reading customer reviews is a convenient way to get a real-world account of other people's opinions of the product. According to a new study in the Journal of Consumer Research, negative reviews ...
Social Sciences
Apr 15, 2014
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Before the smartphone, riders summoned a taxi by waving an arm or calling a dispatcher—but mobile apps are changing that, helping both drivers and passengers.
Software
Feb 24, 2013
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Amazon is starting a site offering research, reviews and other information on new and used cars.
Business
Aug 25, 2016
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The name of the game is customer satisfaction, especially in the airline industry where companies are constantly jockeying for business by promising better service than their competitors. Now a professor at the University ...
Economics & Business
Mar 24, 2023
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Although featured—or top—reviews on e-commerce sites can help cut down on information overload for customers trying to make purchasing decisions, too many such top reviews can pose an overload of their own, according ...
Social Sciences
Nov 21, 2022
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37
(Phys.org) —Word choice in online restaurant reviews reveals much about people's inner worlds, according to Stanford research. The study, appearing in the April 7 issue of the journal First Monday, uses software to investigate ...
Social Sciences
Apr 11, 2014
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Consumer brands have long used old-fashioned focus groups, interviews and surveys to best gauge consumer wants, desires and needs as part of processes that range from product development, to marketing and sales. As machine ...
Economics & Business
Feb 7, 2019
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7
With the growth of the niche adaptive clothing market come new challenges for retailers, including making the process of online shopping more inclusive for people with varying degrees of disability as well as expanding the ...
Economics & Business
Mar 21, 2023
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1
Amazon is investigating allegations that some of its staff sold confidential customer data to third party companies particularly in China, the online giant confirmed on Sunday.
Business
Sep 17, 2018
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