Human-like AI not always the answer in customer service
The next time something goes wrong with your bank account, package delivery or a bill, there's a good chance you'll be directed to AI for customer service.
The next time something goes wrong with your bank account, package delivery or a bill, there's a good chance you'll be directed to AI for customer service.
Social Sciences
Sep 2, 2026
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Employees want to work from home. Employers want them in the office. A new University of Iowa study suggests hybrid work may be an effective compromise.
Social Sciences
Sep 2, 2026
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A recent study published in the Journal of Nutrition Education and Behavior explored elementary school teachers' experiences before and after the end of the federal universal free school meals (UFSM) policy. Researchers found ...
Economics & Business
Sep 1, 2026
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8
Alcohol advertisers have long faced industrywide guidelines discouraging them from linking drinking with sexual success. Cannabis marketers have no comparable industrywide guidelines and may promote cannabis in connection ...
Social Sciences
Sep 1, 2026
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5
Six years after the COVID-19 pandemic accelerated the shift to remote work, hybrid and remote arrangements have become an established part of the labor market. About one in five Canadians now works remotely some or all of ...
Economics & Business
Sep 1, 2026
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4
Investors who evaluate companies using environmental, social and governance (ESG) criteria are increasingly expected to act as private regulators, using their influence as stakeholders to pressure firms to act more sustainably. ...
Economics & Business
Sep 1, 2026
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4
Before buying a product, booking a hotel or streaming a movie, many people check online reviews. But not every glowing recommendation or one-star takedown reflects a genuine customer experience.
Social Sciences
Sep 1, 2026
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5
Even as unprecedented fires and heat waves rage across Europe, scientists track the retreat of Antarctic sea ice and a supercharged El NiƱo system heads our way, Australia's largest companies are forecasting business as usual ...
Economics & Business
Sep 1, 2026
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Sometimes you can be too good at your job. Take streaming services, like Spotify or Netflix. With engagement as their main goal, their recommendation algorithms typically identify the content a user engaged with most in the ...
Social Sciences
Sep 1, 2026
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7
The cost of playing community sports in Australia is far higher than previously understood, with a new national study led by Federation University finding families spend an average of $4,567 per child each year to keep their ...
Social Sciences
Aug 31, 2026
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