Top EU official warns of misleading app developers

February 27, 2014

Just two weeks after suggesting the European Union is on the cusp of a digitally led economic bonanza, officials warned Thursday that web developers may be misleading consumers.

EU Justice Commissioner Viviane Reding called a two-day meeting with European developers of mobile apps and is warning them that to advertise products as 'free' only to charge consumers later could undermine confidence in the industry.

In particular, Reding said consumers are being short-changed by 'in-' purchases—in which users are able to download games but are later required to pay to continue playing.

"Misleading consumers is clearly the wrong business model and also goes against the spirit of EU rules on consumer protection," Reding said, adding that she expected "very concrete answers" from the app industry.

While it has not made its research into the problem public, the Commission said it has received complaints from "all over Europe" and it is particularly concerned about children being charged to upgrade games.

The meeting, which ends on Friday, will bring together lawyers and representatives from app start-ups, government consumer watchdogs from EU member states and industry leaders Google and Apple.

However, while industry observers agree children should be protected, there is concern that European regulators have misunderstood the "freemium" business model, which involves free downloads then small charges for upgrades.

"Nothing is for free and concern with this business model is naive," said Ann Mettler, executive director of The Lisbon Council, a Brussels-based technology think-tank.

"Start-ups need to generate money and there is nothing wrong with offering users free basic services then giving them the option to upgrade," Mettler says.

However, the Commission said the freemium model targets children through default purchase settings, which can result in mobile app users being debited without explicit consent.

"It might not always be clear where the freemium model ends and where the payment begins," said James Waterworth, from the Computer and Communications Industry Association.

"It is excellent that the Commission is getting industry players together to agree on standards, rather than approaching it with heavy handed court-cases which would take years to resolve," Waterworth said.

Other observers point out the regulatory concerns are in contrast with the upbeat assessment of tech start-ups released earlier this month by EU Commissioner for the Digital Agenda, Neelie Kroes, suggesting the EU's digital economy could employ nearly five million people by 2018.

An EU official suggested that children running up bills on their parents' tablet computers is "a real issue" but warned against the risk of over-reacting.

Explore further: How Candy Crush, Angry Birds get your money

Related Stories

How Candy Crush, Angry Birds get your money

February 25, 2014

They are free to download, fun to play, and fiendishly addictive: mobile games like Candy Crush Saga, Angry Birds and Clash of Clans want to get you hooked, then get your money.

EU plans more tests for horsemeat in food

February 14, 2014

The EU will carry out a second round of tests to see if horsemeat is being passed off as beef, after a scandal last year rocked public confidence in food safety standards.

EU lays down steps US must take to protect data

November 27, 2013

The EU on Wednesday laid down steps Washington must take to restore trust after a huge spying scandal, including giving EU citizens the right to US legal redress to protect personal data.

EU lags behind on 4G: official

July 25, 2013

EU member states should do more, and faster, to introduce next-generation 4G mobile phone services if Europe is to reap the benefits of the new technology.

EU urges 'legal highs' fight

September 17, 2013

The European Commission on Tuesday urged member countries to coordinate their fight against "legal highs", the use of medical drugs and industrial chemicals for recreation which has killed many unwary thrill-seekers.

EU ups pressure on Google in antitrust case (Update)

January 15, 2014

The European Union's antitrust watchdog is increasing pressure on Google to swiftly provide better proposals to address allegations the firm is abusing its dominant position in Internet searches.

Recommended for you

World's biggest battery in Australia to trump Musk's

March 16, 2018

British billionaire businessman Sanjeev Gupta will built the world's biggest battery in South Australia, officials said Friday, overtaking US star entrepreneur Elon Musk's project in the same state last year.


Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.