The costs and benefits of addressing customer complaints

Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, ...

Air pollution 'greatest risk' to global life expectancy

Air pollution cuts life expectancy for every man, woman and child on Earth by nearly two years, according to data released Tuesday which experts said showed poor air quality is "the greatest risk to human health".

Waveguide array transports light without distortion

One of the challenges of optical microscopy is to continually increase the imaging power, or resolution. In the past three hundred odd years, scientists have been building ever-better microscopes. The limit, for a long time, ...

A new approach to measuring inequalities in development

A new study by researchers from IIASA and Hong Kong University of Science and Technology for the first time systematically explored and compared the use of the Human Life Indicator as a viable alternative to the conventional ...

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