Britain braced for an Arctic freeze Sunday in the aftermath of a powerful storm that left three people dead and thousands in Scotland facing days without power.
Environment
Nov 29, 2021
0
20
Across industries, conservatives are more satisfied than liberals with the products and services they consume, according to a study of more than 326,000 U.S. consumers by an international research team from Rice University, ...
Economics & Business
Nov 12, 2021
0
20
Researchers from University of Oxford published a new paper in the Journal of Marketing that examines the use of chatbots in customer-service roles and finds that when customers are angry, humanlike chatbots can negatively ...
Economics & Business
Oct 20, 2021
0
11
As the pandemic grinds on through a second year, many American workers are feeling the pressure, and many say they intend to leave their jobs within a year, according to a new survey from the American Psychological Association.
Social Sciences
Oct 4, 2021
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3
Parcel delivery companies failed to keep customers satisfied during lockdown, with a "remarkable" decline in their service rating, according to new research.
Economics & Business
Sep 2, 2021
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2
The ongoing debate over raising the national minimum wage generally focuses on the negative impact it would have on employers, but a new study finds it has a positive effect on a different group: consumers.
Social Sciences
Aug 31, 2021
1
15
Researchers from San Diego State University, University of North Carolina at Greensboro, and University of Georgia published a new paper in the Journal of Marketing that shows that customer dissatisfaction with M&As can ...
Economics & Business
Aug 5, 2021
0
2
Researchers from George Mason University, University of Manitoba, Colorado State University, and Georgetown University published a new paper in the Journal of Marketing that examines an unintended customer consequence of ...
Economics & Business
Jul 23, 2021
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4
Retail traders often fear that reducing the amount of urban space made available for parking private vehicles would have a negative effect on their businesses. A survey conducted by researchers from the Institute for Advanced ...
Economics & Business
Jul 20, 2021
0
2
More and more companies are using chatbots in customer services. Due to advances in artificial intelligence and natural language processing, chatbots are often indistinguishable from humans when it comes to communication. ...
Social Sciences
Jul 14, 2021
0
3
