'Supportal' Provides Tech Support for Living Room

May 03, 2007

Manufacturers support their own products. But what to do when you're trying to make them work with something else? A new support site, Supportal.com, promises help for both the home and office.

Basically, it's designed to get Dad off the hook at home, and help the SOHO IT professional on the job. "It's aimed at ending the digital finger-pointing around the digital lifestyle," said Ronald Renjilian, president and chief executive of Peak8 Solutions, in an interview.

The company will support "any device or software - customers - use in their digital lifestyle 24 hours a day, 7 days a week."

The site offers a community where consumers can trade tips on setting up a wired living room, and also offers technical support through what the company promises will be a "level 2" support technician, who can attempt to solve problems without reading through a script. Initially, however, customers will be asked to search for their own solution through a downloadable client application.

The site will charge $30 per incident, or $10 a month for a subscription, Renjilian said. In a statement, the company said it would offer a money-back satisfaction guarantee.

The new site was announced at the Parks Associates' Connections 2007 show here.

Copyright 2007 by Ziff Davis Media, Distributed by United Press International

Explore further: Japan orders air bag maker to conduct probe

add to favorites email to friend print save as pdf

Related Stories

When science and art produce nanosculpture marvels

Nov 18, 2014

(Phys.org) —Quite a claim: a sculpture as the smallest creation of the human form in history. The sculptor, Jonty Hurwitz, said he loves the Internet. That is because, since the nanosculpture exhibit launch, ...

Apple issues security warning for iCloud

Oct 22, 2014

Apple has posted a new security warning for users of its iCloud online storage service amid reports of a concerted effort to steal passwords and other data from people who use the popular service in China.

Recommended for you

Japan orders air bag maker to conduct probe

Nov 21, 2014

Japan's transport ministry said Friday it has ordered air bag maker Takata to conduct an internal investigation after cases of its air bags exploding triggered safety concerns in the United States and other countries.

Senators get no clear answers on air bag safety

Nov 20, 2014

There were apologies and long-winded explanations, but after nearly four hours of testimony about exploding air bags, senators never got a clear answer to the question most people have: whether or not their ...

Winter-like temps can reduce tire pressure

Nov 19, 2014

The polar plunge that has chilled much of the nation does more than bring out ice scrapers and antifreeze. It can trigger vehicles' tire pressure monitoring systems overnight, sending nervous drivers to dealers ...

US: Gov't aircraft regulations apply to drones (Update)

Nov 18, 2014

The U.S. government has the power to hold drone operators accountable when they operate the remote-control aircraft recklessly, a federal safety board ruled Tuesday in a setback to small drone operators chafing ...

Mapping the crisis of displaced peoples

Nov 17, 2014

Population displacement is a global problem, one that historically has been insufficiently quantified and analyzed, especially given its wide-ranging effects. Displacement can result from a number of factors, ...

User comments : 0

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.