'Supportal' Provides Tech Support for Living Room

May 03, 2007

Manufacturers support their own products. But what to do when you're trying to make them work with something else? A new support site, Supportal.com, promises help for both the home and office.

Basically, it's designed to get Dad off the hook at home, and help the SOHO IT professional on the job. "It's aimed at ending the digital finger-pointing around the digital lifestyle," said Ronald Renjilian, president and chief executive of Peak8 Solutions, in an interview.

The company will support "any device or software - customers - use in their digital lifestyle 24 hours a day, 7 days a week."

The site offers a community where consumers can trade tips on setting up a wired living room, and also offers technical support through what the company promises will be a "level 2" support technician, who can attempt to solve problems without reading through a script. Initially, however, customers will be asked to search for their own solution through a downloadable client application.

The site will charge $30 per incident, or $10 a month for a subscription, Renjilian said. In a statement, the company said it would offer a money-back satisfaction guarantee.

The new site was announced at the Parks Associates' Connections 2007 show here.

Copyright 2007 by Ziff Davis Media, Distributed by United Press International

Explore further: Report: FBI's anthrax investigation was flawed

add to favorites email to friend print save as pdf

Related Stories

Ear-check via phone can ease path to diagnosis

Dec 18, 2014

Ear infections are common in babies and young children. That it is a frequent reason for young children's visit to doctors comes as no consolation for the parents of babies tugging at their ears and crying ...

BPG image format judged awesome versus JPEG

Dec 17, 2014

If these three letters could talk, BPG, they would say something like "Farewell, JPEG." Better Portable Graphics (BPG) is a new image format based on HEVC and supported by browsers with a small Javascript ...

3-D printer in high demand at NSLS-II

Dec 11, 2014

It looks like a coffee dispenser. But the nondescript grey box tucked against a wall in Bldg. 743 is actually a 3D printer. It's in high demand by scientists and engineers building beamlines for the National ...

Big Data infrastructure for science

Dec 05, 2014

Big Data comes naturally to science. Every year, scientists in every field, from astronomy to zoology, make tremendous leaps in their ability to generate valuable data.

A new way to fix those frustrating websites

Dec 03, 2014

How many times have you been looking for information online, only to find yourself going round and round in circles? Or you've spent too long poking around a website trying to find what you need, only to ...

Recommended for you

Report: FBI's anthrax investigation was flawed

Dec 19, 2014

The FBI used flawed scientific methods to investigate the 2001 anthrax attacks that killed five people and sickened 17 others, federal auditors said Friday in a report sure to fuel skepticism over the FBI's ...

Study reveals mature motorists worse at texting and driving

Dec 18, 2014

A Wayne State University interdisciplinary research team in the Eugene Applebaum College of Pharmacy and Health Sciences has made a surprising discovery: older, more mature motorists—who typically are better drivers in ...

Napster co-founder to invest in allergy research

Dec 17, 2014

(AP)—Napster co-founder Sean Parker missed most of his final year in high school and has ended up in the emergency room countless times because of his deadly allergy to nuts, shellfish and other foods.

LA mayor plans 7,000 police body cameras in 2015

Dec 16, 2014

Mayor Eric Garcetti announced a plan Tuesday to equip 7,000 Los Angeles police officers with on-body cameras by next summer, making LA's police department the nation's largest law enforcement agency to move ...

User comments : 0

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.