Indicative Takes On Big 4 in IT Service Management

Apr 12, 2007

The company challenges much larger rivals like IBM and HP with its Indicative performance monitoring and troubleshooting tool.

Indicative Software on April 10 continued to nip at the heels of the Big Four enterprise management providers when it launched the latest release of its Indicative performance monitoring and troubleshooting tool for distributed applications and infrastructure.

Boasting a 100 percent renewal rate with existing customers and a 75 percent win rate once it reaches the proof-of-concept stage with prospective customers, the Fort Collins, Colo., company deepened its bite into IBM/Tivoli, BMC Software, CA and Hewlett-Packard's OpenView with Version 8.0 of the Indicative software, originally developed at Agilent, according to company officials.

Key among the new features is a Real User Monitoring option integrated with the core product that measures the actual user experience. The core Indicative product combines passive monitoring of the elements that make up a service with synthetic testing for end user response times.

The RUM option comes in an appliance that sits on a network switch mirror port to gather service performance metrics. Key performance indicators processed in the appliance allow customers to troubleshoot problems such as lengthening response times.

While that capability is not unique in the industry, it is a necessary component for service management, said Lisa Erickson-Harris, industry analyst with Enterprise Management Associates.

The Indicative software takes a top-down approach to monitoring, rather than starting at the bottom with monitoring for all events. It includes a library of templates or knowledge modules that pre-package discovery mechanisms, best-practice tests and measurements used to create a service model for a given service or application. The library includes 2,000 measurements covering a range of technologies.

"We start with the service. We can get end user metrics right away and discover relationships - of elements that make up a given service - along the way. We can see how many orders are going through the inventory system or how many concurrent users are on a service," said Angela Tucci, vice president of marketing, in Fort Collins.

"The good thing about that service-centric model is that the person managing can understand the priority of the service and know, 'Is it something I need to deal with now or can it be dealt with later?'" said Evelyn Hubbert, senior analyst with Forrester Research.

Indicative 8.0 also adds support for monitoring services based on Microsoft's .Net. It provides end-to-end troubleshooting for .Net services, including the ability to drill down to the level of method and SQL statements. New service modeling templates for .Net automatically discover .Net applications and the infrastructure components that deliver .Net services.

The release also adds the ability to create custom templates using a GUI to extend coverage to technologies not covered by the template library.

Despite its small size (only 63 employees), the privately held company is inching forward against much larger companies such as IBM, HP, CA and BMC Software, according to Joseph Broderick, executive vice president for Indicative.

"We just won a - deal with - a major MSP in Europe with 35 data centers over IBM and HP," he said.

Although analysts have not verified such wins, EMA's Erickson-Harris said she is not surprised. "They take a more integrated approach and cover everything from the network to systems and applications and they have service management. They are very much like the big players, but they have consolidated their technology in a better way," she said.

Current user Matt Cody at Jostens, in Bloomington, Minn., likes the ability to design tests that can test for "all the possible failure points for an application, so you know right away what the problem is," he said. Although Jostens uses Indicative along with HP's OpenView Operations, Cody is not a big fan. "My experience with that has not been very good. I'd rather replace - OVO - with Indicative some day," said Cody, a senior systems engineer.

Indicative 8.0 is available now, and entry-level installations start at about $100,000.

Copyright 2007 by Ziff Davis Media, Distributed by United Press International

Explore further: Technology to help people with disabilities to learn and communicate

add to favorites email to friend print save as pdf

Related Stories

Conservation targeting tigers pushes leopards to change

Dec 09, 2014

A leopard may not be able to change its spots, but new research from a World Heritage site in Nepal indicates that leopards do change their activity patterns in response to tigers and humans—but in different ...

Remote piloted aircraft maps storm surge impacts

Dec 05, 2014

One year on from the biggest UK storm surge for 60 years, new aerial photos have revealed details of breaches to the natural and man-made coastal defences on part of the East Anglian coastline.

A new way to fix those frustrating websites

Dec 03, 2014

How many times have you been looking for information online, only to find yourself going round and round in circles? Or you've spent too long poking around a website trying to find what you need, only to ...

Recommended for you

BPG image format judged awesome versus JPEG

Dec 17, 2014

If these three letters could talk, BPG, they would say something like "Farewell, JPEG." Better Portable Graphics (BPG) is a new image format based on HEVC and supported by browsers with a small Javascript ...

Atari's 'E.T.' game joins Smithsonian collection

Dec 15, 2014

One of the "E.T." Atari game cartridges unearthed this year from a heap of garbage buried deep in the New Mexico desert has been added to the video game history collection at the Smithsonian.

User comments : 0

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.