Most Americans don't know home broadband speed: survey

Jun 01, 2010
A woman surfs the web in San Francisco, California. Eighty percent of Americans do not know the speed of their home Internet broadband connection, but most are satisfied with its performance, according to a survey released on Tuesday by the Federal Communications Commission.

Eighty percent of Americans do not know the speed of their home Internet broadband connection, but most are satisfied with its performance, according to a survey released on Tuesday.

The survey, conducted for the US , which is seeking to bring high-speed Internet to the entire , found that 71 percent of men and 90 percent of women do not know their home broadband speed.

Younger broadband users tend to be slightly more aware of their than older users, the survey found.

Seventy-three percent of those surveyed between the ages of 18 and 29 years old did not know their home broadband download speed compared with 87 percent of those between the ages of 50 and 64 years old.

Fifty percent of those surveyed said they were "very satisfied" with their home connection speed while 41 percent said they were "somewhat satisfied."

While few broadband users can identify their connection speed, 71 percent said they believe it is as fast as the provider promises most of the time.

Twenty-four percent said they "always" receive the promised speed while 47 percent said they receive the promised speed "most of the time."

Eighty-three percent of the adults surveyed said they have a cellphone and 33 percent said they were "very satisfied" with the speed of Internet access on the device. Thirty-eight percent said they were "somewhat satisfied."

Fifty-nine percent said they are "very satisfied" with their overall cellphone service and 33 percent are "somewhat satisfied."

The survey of 3,005 American adults was conducted April 19 to May 2 and has a margin of error of up to plus or minus 2.6 percentage points.

The FCC's National Broadband Plan sets a 10-year goal of connecting 100 million US households to affordable 100-megabits-per-second Internet service, 25 times faster than the current national average.

Explore further: Wi-Fi worries prompt Boeing cockpit display change

add to favorites email to friend print save as pdf

Related Stories

FCC survey shows need to teach broadband basics

Feb 23, 2010

(AP) -- The government's plan to provide fast Internet connections to all Americans will have to include some basic instruction in Web 101, according to a new survey of Internet users and non-users.

New data: 40 percent in US lack home broadband

Feb 16, 2010

(AP) -- Roughly 40 percent of Americans do not have high-speed Internet access at home, according to new Commerce Department figures that underscore the challenges facing policymakers who are trying to bring affordable broadband ...

Survey: Elderly, poor narrow broadband service gap

Jun 18, 2009

(AP) -- Some groups that have lagged in signing up for high-speed Internet service, like the elderly, the poor and rural residents, have started to gain on those who have had a head start, according to a new survey.

Survey: Internet use grows fast among Latinos

Dec 22, 2009

(AP) -- Latino adults are increasing their use of the Internet faster than other ethnic groups, according to a new survey from the Pew Hispanic Center and the Pew Internet and American Life Project.

Recommended for you

Five questions, answers on 'net neutrality'

Sep 29, 2014

The U.S. Federal Communications Commission is considering whether Internet providers should be allowed to cut deals with online services like Netflix, Amazon or YouTube to move their content faster.

Europe Union OKs constant chatting on flights

Sep 26, 2014

(AP)—European skies may soon be alive with the sound of small talk with new safety guidance allowing the use of all portable electronics, including cell phones, at any time during flights.

User comments : 0