BlackBerry e-mail restored for some after outage

Dec 23, 2009 By ROB GILLIES , Associated Press Writer
BlackBerry e-mail restored for some after outage (AP)
In this Nov. 10, 2009 file photo, the BlackBerry Storm2 for Verizon is shown in San Francisco. E-mail messaging delays plagued BlackBerry users in North America for the second time in a week, though by early Wednesday, Dec. 23, 2009, the problems appeared to be resolved for some users. (AP Photo/Russel A. Daniels, File)

(AP) -- BlackBerry e-mail service in North America was restored for some users Wednesday morning following its second outage in less than a week.

Research In Motion Ltd. said Wednesday the root cause is still under review but its preliminary analysis has determined there was a flaw in two recently released versions of its BlackBerry Messenger instant messaging software.

RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since Dec. 14 to upgrade to this latest version, which resolves the issue.

RIM said late Tuesday technicians were working to resolve e-mail messaging delays on its BlackBerry smart phones in North and South America.

But by Wednesday morning many BlackBerry users posting on the social networking site Twitter reported their BlackBerry service was back to normal.

RIM said message delivery was delayed or intermittent during the service interruption but said phone service and SMS service were unaffected. The Canadian company said it has taken corrective action to restore service.

During Tuesday's outage, users in the Americas were unable to send or receive e-mail messages. Some said they also could not connect to the Internet.

Waterloo, Ontario-based Research in Motion in a statement apologized for any inconvenience experienced by customers.

BlackBerry service last went out last Thursday. At the time, Research In Motion said technicians had isolated and resolved the issue and were investigating the cause of the outages. The company didn't say how many users were affected or how long that outage lasted.

The faces increasing competition from devices such as Apple's iPhone, Palm's Pre and the Motorola Droid. AT&T, in particular, has had had trouble keeping up with wireless data usage of the , which it carries exclusively in the U.S. Heavy data use by people watching videos and running powerful applications on their devices has led to dropped connections and long waits for users trying to run programs.

Explore further: Software provides a clear overview in long documents

2.5 /5 (2 votes)
add to favorites email to friend print save as pdf

Related Stories

RIM rules out battery flaw with Blackberry Bold

Feb 28, 2009

Canada's Research In Motion said Friday it has ruled out faulty batteries as the likely cause of keyboards heating up during recharging of its BlackBerry Bold smart phones sold in Japan.

BlackBerry Bold sales suspended in Japan

Feb 27, 2009

Japanese mobile phone operator NTT DoCoMo said it suspended domestic sales Friday of the smart phone BlackBerry Bold after about 30 users reported the keyboards heated up during recharging.

Recommended for you

A smart wristband for nocturnal cyclists

8 minutes ago

Five EPFL PhD students have developed a wristband that flashes when the rider reaches out to indicate a turn. Their invention was recognized at a European competition.

Cruising high seas, engineers detect fake GPS signals

28 minutes ago

Cruising the Mediterranean aboard a superyacht, a Cornell professor and grad student took their Global Positioning System (GPS) research to the high seas. For four days in late June, they tested the newest ...

3D printing helps designers build a better brick

1 hour ago

Using 3-D printing and advanced geometry, a team at Cornell has developed a new kind of building material – interlocking ceramic bricks that are lightweight, need no mortar and make efficient use of materials.

User comments : 0