GAO: FCC must improve wireless industry oversight

Dec 10, 2009

(AP) -- Federal regulators receive tens of thousands of customer complaints about wireless services every year, but don't do enough to follow up or to protect consumers who have problems with their mobile carriers, government auditors have found.

In a report released Thursday, the said the needs to ramp up oversight of the wireless industry and do a better job of enforcing consumer protection rules.

The GAO report comes almost four months after the opened a series of inquiries into wireless industry practices, including an examination of so-called "truth-in-billing" rules, which require phone companies to clearly describe charges on consumer bills.

©2009 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Explore further: Mobile Internet and SMS blocked during exams in Uzbekistan

add to favorites email to friend print save as pdf

Related Stories

FCC inquiries could spawn new wireless regulations

Aug 27, 2009

(AP) -- The Federal Communications Commission is taking a closer look at the practices of the wireless industry, potentially the first step toward more regulations intended to push down prices and increase choices for consumers.

FCC: Landline number move should take 1 day, not 4

May 13, 2009

(AP) -- The Federal Communications Commission voted Wednesday to force landline phone companies to act faster when their subscribers want to move their phone number to a rival service.

Recommended for you

Cruising high seas, engineers detect fake GPS signals

Jul 29, 2014

Cruising the Mediterranean aboard a superyacht, a Cornell professor and grad student took their Global Positioning System (GPS) research to the high seas. For four days in late June, they tested the newest ...

London mayor expected to say city will rock 5G by 2020

Jul 29, 2014

London mayor Boris Johnson this week will pledge to bring 5G to London in the next six years, reported The Telegraph on Monday. The pledge is part of a more extensive plan for London's infrastructure between ...

User comments : 0