Microsoft says it can restore wiped Sidekick data

Oct 15, 2009 By RACHEL METZ , AP Technology Writer

(AP) -- There may be a happy ending after all for owners of Sidekick phones who thought they might have permanently lost contact numbers and other personal information they had put on the gadget.

Earlier this week, T-Mobile said information stored by many Sidekick owners was "almost certainly" gone for good following a failure of the computers that remotely stored the data.

But Corp., whose Danger Inc. subsidiary makes the phones that are sold through T-Mobile USA, said Thursday it recovered "most, if not all" of the missing data and will restore it as soon as it validates the information. Microsoft also apologized for the .

Sidekick service was intermittent last week after the data outage, and after that users began reporting that their personal information had been erased from their phones.

On Saturday, T-Mobile and Microsoft warned customers not to restart their phones, take out batteries or let the phones' batteries run out. The Sidekick's underlying data services were working by Monday, but T-Mobile still suggested then that customers refrain from resetting their phones.

T-Mobile issued customers a $20 refund to cover the cost of one month of data usage on the phone and said it would give customers who experienced a "significant and permanent" loss of a $100 customer appreciation card they could use for T-Mobile products and services, or their phone bill. T-Mobile said it would contact those customers in the next 14 days.

In an open letter to Sidekick customers Thursday, Microsoft said it would "work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible." The company added that it believes a "minority" of Sidekick owners were hurt by the loss of data.

It isn't clear how many Sidekicks are currently used by customers; judging by T-Mobile's financial statements there could be nearly 1 million.

Microsoft said that a computer system failure caused the loss of data both in a core Sidekick database and in a backup database. The company said it made changes to improve the service's stability and the backup process.

spokesman David Beigie said the company was pleased that Microsoft and Danger are making progress on recovering the data.

More information: Sidekick's lost data gone for good

©2009 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Explore further: Sony wooing Japanese to PS4 with Dragon Quest

add to favorites email to friend print save as pdf

Related Stories

T-Mobile halts Sidekick sales after data loss

Oct 12, 2009

US wireless carrier T-Mobile temporarily halted sales of the Sidekick mobile phone Monday after a server failure caused many customers to lose personal data such as contacts and calendar items.

Some Sidekick users may recover data: Microsoft

Oct 13, 2009

Microsoft said Tuesday that some Sidekick mobile phone users may recover personal data such as contacts, calendar items and digital photos believed to have been permanently lost in a server failure.

Sidekick's lost data gone for good

Oct 12, 2009

(PhysOrg.com) -- Sidekick users have been without some of their services for days, and have just been told by the company, T-Mobile, that for some users their data may be lost forever due to a server error ...

Microsoft Announces Windows Mobile 6.5

Feb 17, 2009

(PhysOrg.com) -- At the Mobile World Congress 2009 in Barcelona, Microsoft officially revealed the new Windows phones featuring new user-friendly software and services. The next generation of Windows phones ...

T-Mobile Sidekick II

Aug 06, 2004

Building on Success of first SidekickTM, Marquee Device Features Slimmer Design, Integrated Camera and Built-In Speakerphone, Some of the Many Upgraded Features Some of the biggest names in sports and entertainment will be ...

Recommended for you

Sony wooing Japanese to PS4 with Dragon Quest

Sep 01, 2014

Sony is trying to woo Japanese game fans to the PlayStation 4 home console that went on sale in November in the U.S. and Europe, but didn't arrive at stores here until February.

FIXD tells car drivers via smartphone what is wrong

Aug 29, 2014

A key source of anxiety while driving solo, when even a bothersome back-seat driver's comments would have made you listen: the "check engine" light is on but you do not feel, smell or see anything wrong. ...

User comments : 0