Some Sidekick users may recover data: Microsoft

Oct 13, 2009
People walking past a logo of German telecommunications giant Deutsche Telekom in Hanover. Microsoft said Tuesday that some Sidekick mobile phone users may recover personal data such as contacts, calendar items and digital photos believed to have been permanently lost in a server failure.

Microsoft said Tuesday that some Sidekick mobile phone users may recover personal data such as contacts, calendar items and digital photos believed to have been permanently lost in a server failure.

"Recent efforts indicate that recovering some lost content may now be possible," Microsoft said in its latest statement on an incident which has delivered a black eye to the US software giant.

Wireless carrier , which has temporarily halted sales, and data services provider Danger, a subsidiary of Microsoft, had previously said the likelihood of recovering lost personal information was "extremely low."

But Microsoft said Tuesday it remains "hopeful that personal content can be recovered for the majority of our customers."

T-Mobile and Microsoft have not said how many customers have been affected but there are an estimated one million Sidekick users in the United States.

Microsoft said T-Mobile planned to send 100 dollar "customer appreciation cards" to Sidekick customers "who have experienced a significant and permanent loss of personal content."

It said the cards, which can be used to purchase T-Mobile products or services or pay a T-Mobile bill, are in addition to a free month of data service already given to customers.

Sidekick models have been listed as "temporarily out of stock" on the website of T-Mobile, a subsidiary of .

Douglas McIntyre, an analyst at 247WallSt.com, described the incident on Monday as a "debacle" for Microsoft, which is facing stiff competition from Nokia's Symbian, Apple, and Google's Android in the market for software and services.

Some technology analysts have described the data loss, one of the largest in recent years, as a potential setback for Internet-based cloud computing, where services are offered online with data stored on servers.

More information: Sidekick's lost data gone for good

(c) 2009 AFP

Explore further: Review: Better cameras, less glare in iPad Air 2

add to favorites email to friend print save as pdf

Related Stories

T-Mobile halts Sidekick sales after data loss

Oct 12, 2009

US wireless carrier T-Mobile temporarily halted sales of the Sidekick mobile phone Monday after a server failure caused many customers to lose personal data such as contacts and calendar items.

Sidekick's lost data gone for good

Oct 12, 2009

(PhysOrg.com) -- Sidekick users have been without some of their services for days, and have just been told by the company, T-Mobile, that for some users their data may be lost forever due to a server error ...

Microsoft Announces Windows Mobile 6.5

Feb 17, 2009

(PhysOrg.com) -- At the Mobile World Congress 2009 in Barcelona, Microsoft officially revealed the new Windows phones featuring new user-friendly software and services. The next generation of Windows phones ...

T-Mobile Sidekick II

Aug 06, 2004

Building on Success of first SidekickTM, Marquee Device Features Slimmer Design, Integrated Camera and Built-In Speakerphone, Some of the Many Upgraded Features Some of the biggest names in sports and entertainment will be ...

Microsoft secures Verizon mobile search deal

Jan 08, 2009

Microsoft Corp. has bested rivals Google Inc. and Yahoo Inc. by securing an agreement to become the default provider of Internet search service to mobile phone customers of Verizon Wireless, a Verizon executive said Wednesday.

Recommended for you

Review: Better cameras, less glare in iPad Air 2

7 hours ago

If I've seen you taking photos with a tablet computer, I've probably made fun of you (though maybe not to your face, depending on how big you are). I'm old school: I much prefer looking through the viewfinder ...

Samsung phones cleared for US government use

Oct 21, 2014

Samsung Electronics Co. said Tuesday some of its Galaxy mobile devices were approved by the National Security Agency for use with classified U.S. government networks and data, a boost to the company's efforts to expand in ...

Review: Apple Pay in action

Oct 21, 2014

If there ever comes a day I can ditch my wallet and use my phone to pay for everything, I'll look back to my first purchase through Apple Pay: a Big Mac and medium fries for $5.44. That wallet-free day won't ...

Samsung seeks boost from redesigned Note

Oct 21, 2014

The latest version of Samsung's popular big-screen Galaxy Note has gone on sale at a crucial time for the South Korean company as it suffers a rapid decline in profit from its global smartphone business.

User comments : 0