Microsoft program will return sound

Aug 13, 2009 By Steve Alexander

Q. I recently removed the Roxio Easy Media Creator program from my Toshiba laptop, but I think the process also removed my system's sound. I've updated the system drivers, but when I check properties for the sound devices, I get the message: "Windows successfully loaded the device driver for this hardware, but cannot find the hardware device (code 41)." Each sound and audio device listed in the Device Manager on the PC is enabled but has a yellow exclamation point in front of it. Is there a way to get my sound back?

A. Yes. Uninstalling Roxio has inadvertently removed some software code that was used by those other devices, but such problems are common and fairly easily repaired.

In this case, the solution can be found at the free online Microsoft Fix It Solution Center, based partly on the company's discovery that the most frequently asked consumer question involves a PC audio problem. Go to support.microsoft.com/kb/314060 and you'll find written instructions on how to fix the problem and, alternatively, an automated fix-it button on the Web page that will perform the fix for you. (While Roxio isn't mentioned by name, you'll find the error code you describe is listed under the heading "more information" and can be caused by installing, uninstalling or updating a program.)

Readers with other problems can find the main Fix It Solution Center page at support.microsoft.com/gp/cp_fixit_main. The limitations of the service are that it's very Microsoft-centric and often deals in technical minutiae.

Q. My HP running Vista has a program called HP Total Care Advisor that bothers me. After the PC is idle for a while, I get a message that says "to maximize the of your product" the program will automatically close, and that to keep using it I should reconnect the PC to the power outlet in the wall. The program flashes this message periodically, even "waking up" the computer to do so. How can I get this program to go away?

A. HP Total Care Advisor is a Windows Vista program that combines into a single location information about computer security, software updates, warranties, data backups and computer accessories such as printers. But if it's annoying, you can change its default setting so that it doesn't start up when the PC does. For details, see tinyurl.com/lbannl.
___

Steve Alexander covers technology for the Minneapolis Star Tribune.
(c) 2009, Star Tribune (Minneapolis)
Visit the Star Tribune Web edition on the World Wide Web at www.startribune.com
Distributed by McClatchy-Tribune Information Services.

Explore further: Report: FBI's anthrax investigation was flawed

add to favorites email to friend print save as pdf

Related Stories

Windows talks, but it won't listen to him

Jan 28, 2009

Q. I installed Windows on a new PC hard drive, but failed to activate the software with Microsoft's online service in the required time. Now, when I try to access music, Windows asks me if I want to activate. When I try ...

Here's the way to copy e-mails to save on CDs

Mar 12, 2009

Q. I have a lot of e-mails in separate folders of my Microsoft Outlook program, and I want to take some of them off my Windows XP computer and save them on CDs. How can I do that?

Digital TV likes clear signal path

Dec 31, 2008

Question: If I buy a new digital TV, can I just plug it in and use it, as I do the old TV now? My son insists that it has to be hooked to an antenna, but the old televisions worked fine without one.

Many devices don't require a converter

Apr 22, 2009

Q. We will be sailing in the Greek Islands on a 32-foot boat in May, and I am wondering how to properly charge our various electronic gadgets -- an e-book reader, camera and phone -- so I don't wreck any of them. What should ...

Recommended for you

Report: FBI's anthrax investigation was flawed

Dec 19, 2014

The FBI used flawed scientific methods to investigate the 2001 anthrax attacks that killed five people and sickened 17 others, federal auditors said Friday in a report sure to fuel skepticism over the FBI's ...

Study reveals mature motorists worse at texting and driving

Dec 18, 2014

A Wayne State University interdisciplinary research team in the Eugene Applebaum College of Pharmacy and Health Sciences has made a surprising discovery: older, more mature motorists—who typically are better drivers in ...

Napster co-founder to invest in allergy research

Dec 17, 2014

(AP)—Napster co-founder Sean Parker missed most of his final year in high school and has ended up in the emergency room countless times because of his deadly allergy to nuts, shellfish and other foods.

LA mayor plans 7,000 police body cameras in 2015

Dec 16, 2014

Mayor Eric Garcetti announced a plan Tuesday to equip 7,000 Los Angeles police officers with on-body cameras by next summer, making LA's police department the nation's largest law enforcement agency to move ...

User comments : 4

Adjust slider to filter visible comments by rank

Display comments: newest first

cappie
not rated yet Aug 13, 2009
is this news?
KCD
not rated yet Aug 13, 2009
so what??
what is the affect to us anyway???
flark
not rated yet Aug 13, 2009
Not news. People can find answers to these common questions by a quick google.
Doug_Huffman
not rated yet Aug 13, 2009
PhysOrg.asm clickthrough profiteering

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.