BlackBerry e-mail restored for some after outage

December 23, 2009 By ROB GILLIES , Associated Press Writer
BlackBerry e-mail restored for some after outage (AP)
In this Nov. 10, 2009 file photo, the BlackBerry Storm2 for Verizon is shown in San Francisco. E-mail messaging delays plagued BlackBerry users in North America for the second time in a week, though by early Wednesday, Dec. 23, 2009, the problems appeared to be resolved for some users. (AP Photo/Russel A. Daniels, File)

(AP) -- BlackBerry e-mail service in North America was restored for some users Wednesday morning following its second outage in less than a week.

Research In Motion Ltd. said Wednesday the root cause is still under review but its preliminary analysis has determined there was a flaw in two recently released versions of its BlackBerry Messenger instant messaging software.

RIM has also provided a new version of BlackBerry Messenger (version and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since Dec. 14 to upgrade to this latest version, which resolves the issue.

RIM said late Tuesday technicians were working to resolve e-mail messaging delays on its BlackBerry smart phones in North and South America.

But by Wednesday morning many BlackBerry users posting on the social networking site Twitter reported their BlackBerry service was back to normal.

RIM said message delivery was delayed or intermittent during the service interruption but said phone service and SMS service were unaffected. The Canadian company said it has taken corrective action to restore service.

During Tuesday's outage, users in the Americas were unable to send or receive e-mail messages. Some said they also could not connect to the Internet.

Waterloo, Ontario-based Research in Motion in a statement apologized for any inconvenience experienced by customers.

BlackBerry service last went out last Thursday. At the time, Research In Motion said technicians had isolated and resolved the issue and were investigating the cause of the outages. The company didn't say how many users were affected or how long that outage lasted.

The faces increasing competition from devices such as Apple's iPhone, Palm's Pre and the Motorola Droid. AT&T, in particular, has had had trouble keeping up with wireless data usage of the , which it carries exclusively in the U.S. Heavy data use by people watching videos and running powerful applications on their devices has led to dropped connections and long waits for users trying to run programs.

Explore further: BlackBerry to provide Yahoo! via wireless


Related Stories

BlackBerry Bold sales suspended in Japan

February 27, 2009

Japanese mobile phone operator NTT DoCoMo said it suspended domestic sales Friday of the smart phone BlackBerry Bold after about 30 users reported the keyboards heated up during recharging.

RIM rules out battery flaw with Blackberry Bold

February 28, 2009

Canada's Research In Motion said Friday it has ruled out faulty batteries as the likely cause of keyboards heating up during recharging of its BlackBerry Bold smart phones sold in Japan.

Recommended for you

Nevada researchers trying to turn roadside weed into biofuel

November 26, 2015

Three decades ago, a University of Nevada researcher who obtained one of the first U.S. Energy Department grants to study the potential to turn plants into biofuels became convinced that a roadside weed—curly top gumweed—was ...

Glider pilots aim for the stratosphere

November 20, 2015

Talk about serendipity. Einar Enevoldson was strolling past a scientist's office in 1991 when he noticed a freshly printed image tacked to the wall. He was thunderstruck; it showed faint particles in the sky that proved something ...


Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.