Imagine you have years-worth of research and it is dismissed by a 15-word rejection letter from a journal editor. That has happened to us.
Social Sciences
Sep 14, 2022
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Negative online reviews and low-star ratings are generally known to be bad for brands, so much that there are entire businesses devoted to reversing the damage. But a new study from the UBC Sauder School of Business found ...
Economics & Business
Apr 7, 2022
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3
Researchers from Boston College and University of British Columbia published a new paper in the Journal of Marketing that examines when and why negative reviews can be beneficial to companies.
Economics & Business
Feb 17, 2022
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2
If you're about to buy something online and its only customer review is negative, you'd probably reconsider the purchase, right? It turns out a product's first review can have an outsized effect on the item's future—it ...
Economics & Business
Feb 4, 2021
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9
Businesses beware: A price increase for carryout or delivery food means an increase in negative reviews—and a downturn in restaurant reputation, if not demand.
Economics & Business
Jan 29, 2021
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2
Aleksei Smirnov, Assistant Professor, HSE University Faculty of Economic Sciences, and Egor Starkov, Assistant Professor, University of Copenhagen, have constructed a mathematical model that explains why it is advantageous ...
Economics & Business
Dec 11, 2020
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13
Researchers from Nanyang Technical University, University of Washington, and University of British Columbia published a new paper in the Journal of Marketing that examines "unfair" negative reviews and demonstrates that they ...
Economics & Business
Aug 6, 2020
1
23
A Simon Fraser University-led research team has found significant evidence that human activity in estuaries is impacting juvenile Pacific and Atlantic salmon. The team's review of 167 peer-reviewed studies (from an initial ...
Plants & Animals
Feb 21, 2020
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27
Online review site Yelp.com cannot be ordered to remove posts against a San Francisco law firm that a judge determined were defamatory, a divided California Supreme Court ruled Monday in a closely watched case that internet ...
Internet
Jul 2, 2018
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4
Can responding to online reviews improve a business' online reputation? According to a forthcoming study in the INFORMS journal Marketing Science, a leading academic marketing journal, management responses can not only lead ...
Economics & Business
Sep 11, 2017
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